New Posting - Canadian North

Supervisor, Ground Operations (Ramp)
Canadian North - Iqaluit, NU

Reports To: Station Manager Posting: Internal/External Competition No: SGO-YFB14 Canadian North is adding a second supervisor to the Ground Operations in Iqaluit. This position is essential to ensure a continual focus of on time performance while delivering outstanding customer service in a safe, secure and cost effective manner. Responsibilities:  Actively participate in the Company’s Safety Management Systems program and demonstrate knowledge of employee responsibilities regarding safety  Ensure a continual focus of on time performance while delivering outstanding customer service in a safe, secure and cost effective manner  Attend to and resolve operational problems as they arise  Assist the Customer Service Manager in the administration of Company policies and procedures  Provide leadership and support to the Customer Service, Operation and Ramp Agents by ensuring clear communication, implementing Company policies and procedures and establishing performance goals  Supervise ramp operations performed by contract ramp employees  Leading ramp attendants as required or directed by Station Manager.  Regularly give updates to Station Manager regarding employee performance.  Ensure ground handling contract obligations are met by ground handling employees  Assist Ground and Operations Agents with IROPS and scheduling  Assist with charter operations as required  Other duties as required Qualifications:  Minimum one year of operational experience in an airport environment  Minimum one year of experiences in a ramp environment, particularly experience involving DHC-8 and B737 aircraft types  Must have Grade 12 education and/or equivalent experience  Knowledge of the Automated Weight & Balance Program is essential  Knowledge of Canadian North's manual Weight and Balance process is a definite asset  Clear understanding of Sabre functions and all facets of operational handling  Effective interpersonal skills in dealing with customers, the public, company management and employees and contract management and employees  Ability to work under pressure and make sound decisions  Demonstrated ability to multitask and possess good time management skills  Strong ability to determine performance goals and ability to hold others accountable  At least Grade 12 education  Proficiency in Microsoft Excel  Ability to travel and work flexible hours (work hours include early mornings, late evenings, weekends, statutory holidays)  Well-spoken English, proven communication skills with the ability to work in a team environment  Ability to lift up to 75lbs on a continuous basis  Hard working, keen, responsible, dedicated and safety oriented  Ideally, previous lead/supervisory experience  Must be able to work in all weather conditions as 95% is spent outside all year round  Mechanically inclined is considered an asset  Clean criminal record – must be able to obtain a Restricted Area Pass  Must be legally eligible to work in Canada with no stipulations Additional Information: To apply for this position, please use the Online Application found at www.canadiannorth.com/careers (preferred method). Resumes can also be submitted by fax to 403.717.1532. Please include Ground Operations Supervisor – SGO-YFB14 in the subject line. We thank all applicants for their interest; however, only selected candidates will be contacted.  Canadian North