Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Director Customer Service Training Design/Transformation – this position will serve to provide leadership and direction ensure the design and delivery of training programs to all Station Attendants across Canada and in accordance with the standards set forth by governing bodies and legislators such as Canada Labour Code, Transport Canada, IOSA, Airports Safety, Policy and Procedures and Commercial.
The Manager Station Attendant Training will drive the vision that supports a team dedicated to continual learning, training, development, innovation and coaching. They will oversee a team of 6 managers and 47 instructors across Canada.
- Provides leadership to both an internal team and to third parties to promote safety, customer service, and procedural consistency within an environment that supports learning and development.
- Leads Station Attendant Training Design and Delivery teams (Design Managers, Training Managers, Airport Cargo Level 1 and 2 IAM Instructors) and supports 3rd party operation /Train the Trainer certifications where applicable.
- Maintains constant communication with the leaders of Airports, Cargo and International Operations to ensure that training activities meet their expectations and operational needs.
- Ensures adequate resources are in place to support all applicable training plans, participating in head-count and budgetary activities as required.
- Ensures all training programs are designed in accordance to IOSA and Transport Canada / Canada Labour Code standards and liaises with Branch safety teams to ensure that regulatory and procedural compliance is maintained
- Ensures programs are consistently delivered in accordance with Station Attendant Training Design standards
- Provides standardized training product consultation to Third Party Operations as required.
- Responds to findings/observations reported following an inspection by any member of the Branch, Transport Canada, or other regulatory agencies.
- Supports or participates in internal/external audits, safety call-outs and investigations regarding Airports / Cargo / International Station Attendants
- Reviews and responds to inquiries regarding any aspects of Airport training design and delivery.
- Leads yearly objective setting exercise for direct reports
- Fosters communication with Resource Planning and respective bargaining units with the intent to support initiatives and activities that impact Station Attendant Training.
- Develops effective project work-plans and provides regular updates to the Senior Director with respect to milestones and deadlines.
- Executes a broad range of training strategies that support adult learning styles.
- Ensures ongoing maintenance of existing programs, including file management and technical guidance to new members of the design team.
- Plans, organizes and conducts Train the Trainer workshops to qualify instructors on concepts and techniques required to deliver training.
Qualifications
- Bachelor of Education or other related discipline or equivalent professional experience.
- 2-5 years of experience in a training design role
- Previous experience in a training environment.
- Strong knowledge of adult learning design principles/practices.
- Experience and track record leading, motivating and coaching a team.
- Able to establish effective working relationships with internal clients as well as third parties.
- Good working knowledge of technology required to enable effective on-line learning.
- Demonstrated ability to work collaboratively with others.
- Demonstrated ability to work independently and be proactive.
- Ability to work under pressure, assess priorities and manage strict deadlines.
- Ability to plan, organize, coordinate and manage diverse work assignments.
- Highly flexible and adaptable
- Strong Computer Skills
- High regard for safety
LINGUISTIC REQUIREMENTS
Based on equal qualifications, preference will be given to bilingual candidates.
At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Air Canada thanks all candidates for their interest
Schedule: Full-time
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