New Posting - Air Canada

Lead Designer – CSSA Training - Toronto or Montreal
Air Canada - Toronto, ON

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  Responsible for the instructional design, development and maintenance of courseware for Customer Sales and Service Agents. In addition to regular design responsibilities, will act as Lead Designer for major CSSA training initiatives and will oversee instructor scheduling/resources for Call Centres training.  Acts as Lead Designer for major CSSA training initiatives, including needs assessment, establishing deliverables, managing project and ensuring successful launch of design initiatives.  Provides functional direction to unionized Instructor population for Call Centres.  Provides functional support and guidance to the CSSA Training Design team as we transition to eLearning content development.  Develops and maintains Business Processes and Procedures manual for Call Centres Training.  Ensures programs are designed in accordance with the Business needs of Call Centres and/or Airports (ATW) and are aligned with the overall training strategies and objectives of the Customer Service organization.  Ensures programs are designed according to training standards, instructional design processes and methodologies that support adult learning principles.  Plays an active role in determining the design efforts required to support Call Centres and/or and Airports (ATW) training programs and activities.  Designs and develops Instructor-Led, eLearning and Learner-Led training programs.  Plans, organizes and conducts workshops to qualify instructors on the content of the programs identified for delivery.  Determines appropriate measures for evaluating training programs and designs/develops tools to assist with the data collection, in collaboration with the business, as required.  Develops effective project workplans, monitors progress and provides regular updates to the Manager - CSSA Training with respect to milestones and deadlines.  Maintains existing programs.  Makes decisions on the design of instructional and support materials  Makes decisions on the application of specific performance and evaluation criteria based on training standards.  Coaches training developers on LOU assignment.  Follows regulatory standards, where required.  Executes compliance audits.  Qualifications  Minimum 3 years of experience in a training design role  Strong working knowledge of eLearning technology  Experience developing and implementing blended learning solutions  Experience in motivating and coaching a team  Able to work under pressure, assess priorities and manage strict deadlines  Sound knowledge of adult learning design principles  Proficiency in QIK RES / RESIII / TRN  Bachelor of Education preferred  Experience in Call Centres and/or Airports preferred  Bilingual (French and English) preferred  LINGUISTICREQUIREMENTS - TORONTO - Based onequal qualifications, preference will be given to bilingual candidates.  At AirCanada, we want to fly higher when it comes to employment equity. We,therefore, encourage applications from Aboriginal peoples, women, members of avisible minority and persons with a disability.  Air Canada thanks all candidates for their interest; however only those selected tocontinue in the process will be contacted.  Jul 30, 2014, 10:59:00 PM  Air Canada