Thursday, July 31, 2014

New Posting - ATS

Passenger Service Manager
Airport Terminal Services - Toronto, ON
SUMMARY: Overseeing passenger services station operations including but not limited to ticket counter and gate, primary customer service and liaison, and identification of new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.

  • Understand contract requirements and customer expectations.
  • Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
  • While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.
  • Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
  • Know company policies and interpret manuals in order to relate the interpretations to subordinates.
  • Monitor and/or conduct required training of personnel.
  • Provide employee counseling and discipline as needed.
  • Be responsible for the security of company funds, supplies and equipment.
  • Be responsible for insuring compliance with established company safety policies and procedures.
  • Maintain working relationship with customers and provide prompt response to service requests.
  • Actively search for and report to station management future business opportunities.
MINIMUM REQUIREMENTS:
  • Must be at least 18 years of age.
  • Must possess a valid driver’s license and provide a clean driver’s abstract. Varies by Airport.
  • Must possess at least a High School Diploma, GED, or equivalent work experience.
  • Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history.
PHYSICAL REQUIREMENTS:
  • Must be able to lift up to 32kg.
  • Must be able to stand, lift, bend, push and pull for extended periods of time.
  • Must be willing to work in elevated noise levels within the airport environment.
BACKGROUND QUALIFICATIONS:
  • Three years' progressive management experience including customer service.
  • Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.
  • Computer skills required.
LOCATION/SPECIFIC WORKING HOURS:
·

  • Specific shifts to be determined
  • Must be able to work extended hours on short notice during non-routine operations.
  • Some travel required
  • Must be flexible to work various shifts, weekends, or irregular shifts
ATS IS AN EQUAL OPPORTUNITY EMPLOYER 

Airport Terminal Services

No comments:

Post a Comment