New Post - OTG

Operations Manager
OTG Management - Mississauga, ON

Fun. Creativity. Passion. These are just a few of the core values that make OTG one of the most exciting places to work! We are on the cutting edge of technology in the hospitality industry and offer exciting dining and market concepts to travelers who are “On The Go”. We are in search of people who are passionate about creating engaging experiences for the traveler – those full of creative ideas – and those who just know how to have fun while getting the job done! If this sounds like you, we would love to hear from you! Position Summary: The Operations Manager is a member of the OTG Management team, and ultimately responsible for OTG operations within a designated airport terminal including, but not limited to, overall airport and safety compliance, restaurant operations, facilities, revenue generation, sanitation and statutory regulations, and manager and crewmember staffing, training and performance. Operations: Serve as an alternate OTG point of contact with the airport authority Accountable for driving business results in support of operational goals Ensure budgetary goals are met Initiate and leading operational changes Assist Team Leads, Restaurant Managers and Supervisors in implementing changes and results Ensure professional development of Team Leads and subordinate managers Ensure performance management and development of crewmembers Ensure a positive OTG experience among OTG guests and is the lead support person on the floor Maintain total accountability including FOH & BOH labor cost, budgets and projections; Non-alcoholic beverage costs; Liquor, beer and wine costs; and Bar-related costs; Linen costs; Paper costs; Janitorial service costs FOH/ BOH repair, organization and cleanliness Ensure service area organization and cleanliness is followed regularly Perform safety inspections and document results and short-falls Deal with complaints in an efficient and courteous manner; Ensure customer complaint forms are completed and provide recommendations for future. Deal with inquiries from customers and potential customers Follow up and address Mystery Shopper Reports Communicate any service/ guest issues to the Airport Director. Working Conditions: Ability to work long hours, weekends and holidays Standing, sitting, bending, lifting as required Ability to clear airport security and follow airport rules and regulations Regular hours of operation 3:00 am to 2:00 am the following day Ability to work longer and stay open due to an IROP Requirements: Education: Bachelor’s Degree or equivalent in Hospitality, Business or Culinary Arts Qualifications: Minimum 5 years General Management experience Minimum 3 years AGM experience in multi-unit environment Minimum 3 years management experience high-volume operations Minimum 3 years management experience in alcohol service Knowledge of P&L and 3 years responsibility for P&L Knowledge of budgeting and forecasting Knowledge of marketing techniques and impact on business results Experience in guest relations, negotiations and complaint handling Excellent verbal and written communication skills Commitment to service of customers, crew, co-workers and management Demonstrated leadership ability; ability to lead by example High integrity and honesty High work ethic, passion and commitment Demonstrated coaching and development skills Ability to train and delegate Follow through and dependability Adherence and modeling of OTG values Knowledge of certification in adherence to safety and food sanitation Knowledge of certification in alcohol service Please ensure to attach a cover letter and resume when applying. Thank you for your interest in OTG Management. Only those candidates who are selected for an interview will be contacted.