This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.
If you are a motivated professional seeking a position within a multifunctional and collaborative environment, we invite you to consider the following job opportunity:
Manager, Service Delivery
Number of Openings: 1
Employment type: Indeterminate
Location: Vancouver International Airport
Hiring salary range: $83,736 to $98,476 plus performance pay.
Language requirement: English Essential
*Eligibility List: CATSA will use this opportunity to establish a list of candidates eligible to fill subsequent vacancies. The eligibility list may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications.
Summary of responsibilities :
Reporting to the General Manager, Service Delivery, the Manager, Service Delivery is responsible for managing the daily provision of security screening operations by Service Contractors (SCs) in accordance with all applicable aviation transport security regulation and in close collaboration with all key stakeholder representatives at the assigned airport(s) within a defined region.
- Direct oversight of national screening service standards, policies, procedures and protocols regarding all types of screening operations (Pre-Board Screening (PBS), Hold Baggage Screening (HBS) and Non-Passenger Screening (NPS)) to ensure consistency and compliance in the service delivery.
- Ensure Screening Contractor’s compliance with the Airport Screening Service Agreement (ASSA) and their operational commitments.
- Participate in national reviews and improvements of Standard Operating Procedures (SOPs) and program development.
- Conduct periodic spot audits and monitoring of required operations reports and programs and implement corrective actions to address confirmed deficiencies to meet CATSA and Transport Canada compliance standards.
- Investigate and report operations incidents, allegations of non-compliance and critical events from regional management, headquarters, Transport Canada or the public.
- Maintain open and well-structured communication with airport stakeholders to discuss issues relating to screening standards, service levels, complaint and overall performance.
Qualifications:
Essential
- Graduation from a recognized college or university in a relevant discipline such as administration, logistics, social science or some other specialty relevant to the duties of the position or an acceptable combination of education and experience;
- A minimum of six (6) years of operational experience including liaising, developing collaborative working relations and establishing communication links with various external stakeholders within the industry.
Valuable
- Exposure to unionized work environments;
- Knowledge of the aviation industry and the related regulatory and security issues.
Skills and Abilities Required:
- Effective communication skills (both orally and in writing) in conveying operating standards and procedures;
- Ability to impact and influence others;
- Ability to work effectively under time constraints and stress;
- Ability to learn quickly and apply new concepts;
- Skilled in developing creative and effective learning solutions;
- Ability to work successfully in a team environment;
- Strong analytical skills;
- Sound judgment.
Specific Work Requirements :
- Availability for national travel;
- Overtime eligibility;
- Shift work;
- Language Profile: English Essential
Canadian Air Transport Security Authority |
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