New Posting - GardaWorld

Quality Lead - Winnipeg Job
GardaWorld - Winnipeg, MB

Req Id 21941 - Posted 07/31/2014 - Aviation Services - Administration - Canada - Manitoba - Winnipeg QUALITY LEAD - WINNIPEG GardaWorld is the largest security screening service provider at a number of airports across Canada, ranging from the biggest airport to some of the smallest. We work in a public-private partnership to ensure the safety and security of the travelling public. GardaWorld is currently building a candidate pool for the full-time positions of Quality Lead at the Winnipeg International Airport (YWG). These are salaried, non-union positions. Shift work may be required, possibly on a rotating schedule, with occasional overtime. Job Responsibilities (include but not limited to)  Conducting active oversight of the Pre-Board Screening (PBS), Non Passenger Screening (NPS) and Hold Baggage Screening (HBS) operations  Oversee and document compliance with CATSA’s Standard Operating Procedures (SOPs) and GardaWorld’s Quality Management System (QMS)  Collect data to measure SOP compliance and performance  Provide coaching, correction and overall feedback to Screening Officers and Checkpoint Managers  Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly  Conduct oversight on professional appearance, professional conduct, customer service and screening efficiency  Highlight issues, inconsistencies and trends in Scorecard data  Assist with the development and tracking of Corrective Action Plans  Assist various departments with continuous improvements  Assist with breach and unsuccessful infiltration test investigations  Conduct or assist with audits, as requested (CATSA, CGSB, and/or Internal Audits)  Suggest and follow-up on areas for improvement with positive reinforcement, direction and constructive feedback  Periodic travel to the Prairie’s Class 2 and Class 3 airports to perform QL duties Job Requirements  Must have excellent communication skills; fluent in written and oral English  Must have a desire for service excellence and excellent customer service skills  Must have shown good team work abilities and interpersonal skills  Must be attentive to detail and able to think creatively  Must have some knowledge of Microsoft Office (i.e. Word, Outlook, Excel, etc.)  Must be reliable, independent and able to handle stress  Must be able to stand and walk for extended periods of time  Oversight and/or auditing experience is an asset  French fluency is an asset  Certification as a Screening Officer is an asset  Training background is an asset GardaWorld is an equal opportunity employer. We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates. Please note that relocation costs for successful candidates will not be reimbursed. Applicants for Winnipeg International Airport must apply via email to Kristopher Wells, Regional Manager Performance Programs email: kris.wells@garda.com or via our website www.garda.com. All applicants must include a Cover Letter and a Resume. All files must be in Microsoft Word or PDF format. Please ensure you provide a phone number and email address with your application. Applications not received in this manner will not be eligible for consideration.  GardaWorld