New Posting - GardaWorld

Checkpoint Manager - Regina Job
GardaWorld - Regina, SK

Checkpoint Manager – Regina, GardaWorld Aviation Services Prairie Region Do you want to work in a collaborative environment that encourages team cooperation? You can make a difference in a company that gives you the complete latitude to deliver the best customer service. GardaWorld is one of the largest security screening service providers at a number of airports across Canada, ranging from the biggest airport to some of the smallest. We work in a public-private partnership to ensure the safety and security of the travelling public. Garda Security Solutions has been selected by the Canadian Air Transport Security Authority (CATSA) (www.catsa-acsta.gc.ca) to provide pre-board security screening in selected airports. We aim to provide the best possible passenger experience to the travelling public. GardaWorld is currently hiring a Checkpoint Manager for the Regina Airport. Position Description Reporting to the Operations Manager, the Checkpoint Manager is responsible for managing the screening operations in the airport, including the operations related to passengers and baggage as well as managing the Screening Officers. Major Accountabilities / Responsibilities includes, but are not limited to the following: Ensures checkpoint operations are in compliance with GardaWorld financial, operational, procedures, policies and programs Facilitation of SOP decision making process and procedures intervening when a Screening Officer is not following proper procedures (e.g., having a Screening Officer retrace an item that was not properly traced) answering questions and providing clarification to Screening Officers about the screening process (e.g., whether an item is permitted or non-permitted) Manages incidents at the checkpoint as they arise, resolves breaches, and implements contingency and emergency procedures to maintain integrity of operations and reconcile incidents Makes timely, realistic and informed recommendations for reactive and proactive change. Monitors checkpoint performance and actively determines shift assignments and reassignment. Manages deployments and approves time records Interviews, selects and hires Screening Personnel with support from HR Develops an effective day-to-day, transactional working relationship with CATSA, Airport Authority, Union and Airlines to effectively balance and meet their requirements Creates a positive travel experience: ensuring customer service expectations are always met Monitors for consistent application of the GardaWorld employee regulations Addresses non-routine screening situations as they arise and acts as the point of escalation for: handling complaints, unruly passengers, special requests, explosive detection trace alarms, non-permitted items, dangerous goods, important passengers, etc. Background (Education/Licenses/Work Experience): Post-Secondary education in related field or combination of education and work experience Minimum 3 years’ experience in related field Previous experience in a supervisor role would be an asset Previous experience in a Union environment would be an asset Must be a Canadian Citizen or a permanent resident as defined in the Immigration Act with an employment authorization document Bilingual (English, French) would be an asset Current security clearance required Skills & Proficiency: High level of comfort dealing with a variety of customer interactions/escalations Effective communicator with the ability to listen attentively and maintain respectful and cooperative relationships with passengers, employees and co-workers Demonstrated leadership skills necessary to handle on-the-spot decisions and ability to act calmly under pressure Highly organized and results driven individual who is able to prioritize and handle multiple tasks Personal Characteristics: Communicates openly and honestly, building relationships based on trust, respect and clarity Demonstrates an approachable, caring, friendly and customer service oriented attitude. Conducts him/herself in a manner that portrays fairness, honesty, and integrity Collaborative and team oriented individual who is accessible and approachable to staff Professional and detail oriented individual who has a flexible approach to work issues Ability to demonstrate conflict management, time management and to maintain composure in difficult and challenging situations Excellent written and oral communication skills as well as the ability to listen attentively and maintain a respectful and cooperative relationship with passengers, employees and co-workers Please Note: Internal candidates must be in good standing with no performance events on file. We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates.