Reporting to the Associate Director, Terminal Infrastructure, this manager must be reliable in order to ensure the Terminal 3 Baggage System is available and operating at optimal standards. They will lead the maintenance and lifecycle management of the Terminal 3 Baggage System and provide guidance, leadership and coaching to all direct reports to deliver the highest level of service to all customers and passengers. They will ensure that response to maintenance calls and repairs meets all expectations set out by the customer and adhere to established levels of performance. The goal is to have the terminal’s passengers achieve a positive experience as they travel through Toronto Pearson. The successful candidate will also supports the GTAA’s short (< 3 months) and mid term (1 year) business strategy, influence forward-thinking employee decisions and contributes to the GTAA’S overall success.
Job Description
Key Accountabilities:
- Lead a well-managed maintenance and operation team for the T3 Baggage System within budget and aligned to the Strategic Plan.
- Plan, recruit, coach and mentor direct reports to develop a team which will support and emulate the values of the corporation.
- Develop expectations of performance and standards of excellence, audit work performance, ensure compliance with Health and Safety policies and procedures.
- Support People and Culture in conducting labour relations in a fair and consistent manner. Provide insight and participate as required in negotiations, grievances and arbitration.
- Manage the T3 Baggage System activities directly related to providing services in accordance to the GTAA’s strategic, operational and fiscal needs / objectives.
- Resolve complex technical problems that may arise in relation to the T3 Baggage System.
- Review financial and other supporting Technical Performance data to measure performance of the T3 Baggage System. Identify work program improvements and implement changes as required to achieve performance targets.
- Support design activity and construction projects intended to expand and/or restore the T3 Baggage System.
- Provide practical insight and assist Technical Services relating to the T3 Baggage System’s Asset Management Program.
- Lead by example behaviours that foster a culture of collaboration, innovation and customer service.
- Establish and implement departmental policies, processes and procedures, including development of degraded modes of operations (i.e., need for contingency during break/fix operations),standard operating procedures, operations plans, and training.
- In conjunction with the Procurement department, negotiate with Vendors to create optimal contracts with service level agreements.
- Research innovative technologies and industry best practice, providing recommendations.
- Represents T3 on the Baggage Operations Committee Meetings.
- Perform other reasonable duties and responsibilities as assigned.
- Responsible for being a customer centric Leader with respect to the Mission, Vision, Values and Beliefs.
Job Requirements / Qualifications
- Post-secondary degree in Facility Management/Baggage System Operations or related field and/or 5 years of combined equivalent work experience and education.
- Minimum of 5 years Baggage System Industry experience or Aviation and Process facility related experience Operations and Maintenance.
- Minimum of 5 years experience managing operating budget, experience with contract management will also be considered.
- Minimum 5 years of experience in People Management of direct and cross-functional unionized employees.
- Strong knowledge and experience working in a customer centric environment is important.
- Must be able to obtain and retain a Transport Canada “Confidential Level” Security Clearance.
Knowledge, Skills and Abilities:
- Must have strong organizational skills.
- Strong ability influence across the organization.
- Strong ability to communicate and present in a concise clear articulate manner.
- Must demonstrate a business acumen mind set and conflict resolution skills.
- Ability to develop key relationships with stakeholders at all levels within the organizations as well as with external stakeholders.
- Proven ability to engage employees and lead a high-performing team to deliver results.
- Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence.
- Must have strong oral and written communication skills.
- Must have a class “G” PDL.
- Knowledgeable in various Microsoft Office software applications.
- A proactive team player with proven multi-tasking abilities.
- Must be able to work closely with others airport Customers, Vendors and Agencies.
Greater Toronto Airports Authority - |
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