Northway Aviation is an established airline with a 53 year history. We pride ourselves on our safety, reliability and relationships with our customers. Northway Aviation operates scheduled service to nine communities in Manitoba and Ontario as well as charter service to various locations. Our fleet consists of six C208’s on wheels and amphibious floats.
This full-time Flight Dispatcher and Customer Service Agent position is an interactive position with other dispatchers and involves customer service agent duties as well.
Requirements:
• Critical thinking within tight deadlines
• Mathematical aptitude
• Sound decision making skills
• Ability to multi-task and establish priorities in a dynamic and changing environment
• Ability to communicate clearly and concisely in English
• Valid Air Operator Radio License
• Working knowledge of MS Office
• Ability to type at an intermediate level
• Must have excellent customer service skills
• Able to work various shifts
• Ability to work with minimal supervision
• Ability to take direction and work as a team
• Minimum of 2 years aviation experience (flight dispatch experience preferred)
• Experience with Skyline aviation software preferred
Duties & Responsibilities
• Generate computer flight manifests and co-ordinate check-in process with other CSA’s and Dispatchers
• Communicate with traffic service employees in the preparation of aircraft for flights
• Coordinate with various other departments, both customer related and internal
• Customer reservations (bookings, changes, cancellations)
• Process customer baggage
• Receive freight
• Process credit card and cash transactions for fares, freight, excess baggage, charters
• Provide flight following services
• Advise customers in communities of flight arrival times
• Instruct traffic service staff to attend to passengers requiring assistance to and from aircraft
• Resolve any customer complaints or concerns in a professional manner
Northway Aviation offers competitive compensation and a benefits package which includes a health care spending account and matched RSP contributions.
Please note that resumes for this position will be accepted until September 8, 2014.
Northway Aviation Ltd.,
501 Airline Road,
St. Andrews, MB,
R1A 3P4
Northway Aviation thanks all applicants for their interest, however only those selected for an interview will be contacted.
Position Title: Flight Dispatcher & Customer Service Agent
Job type: Permanent, Full-time
Company: Northway Aviation Ltd.
Location: St. Andrews Airport (near Winnipeg), Manitoba
Website: www.northwayav.com
Email: info@northwayav.com
Phone: 204-339-2310
Please forward your resume by email to info@northwayav.com or by fax to 204-339-2353
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