New Posting - Compass Group

Assistant Manager, Maple Leaf Lounge @YVR
Compass Group Canada - Richmond, BC

Position: Assistant Manager Location: Richmond, BC Overview:  Great Growth opportunity!  We are currently seeking a talented, energetic and hands-on, professional floor manager to join our fabulous team at the Air Canada, Maple Leaf Lounge at Vancouver International airport. A hands-on position, the Assistant Manager will be proactively involved in all aspects of the food service operations including team management, coaching and training, customer service, security escorts, service techs etc. Working in a secure area, the Assistant Manager is directly involved in promotions and relationships with the client and other related parties. Air Canada's award winning Maple Leaf Lounges offer an unrivaled level of service, a variety of complimentary services and are located in all major airports in Canada. Visit this link for more information: https://www.aircanada.com/en/travelinfo/airport/maplelounges/ Duties:  With a “ Can Do ” attitude and a “ Passion for Excellence ”, the Assistant Manager works closely with the Manager, clients and associates and provides operational leadership to ensure the highest of standards in guest satisfaction, food quality assurance and health & safety in addition to: Implements and leads compliance on all company operating standards and legislated standards within the component including company policy and procedures, Health & Safety Standards, Safe Food Handling and Human Resource Management Oversees hiring, staffing, labour, productivity, progressive discipline, development of associates, training, and administration of HR policies and in compliance with union requirements (as applicable) Develops operational component forecasts each period and is able to explain variances in sales, costs and operational activities Reconcile period-end reports and develop action plans to address challenges Oversees the implementation and maintenance of marketing and culinary concepts within the component Interacts with both client and customers to ensure relationships are proactively managed Collects, records and deposits all revenues received at the component and maintains accurate records for all transactions including sales, petty cash and all accounts receivable Orders all product and paper goods through approved suppliers and in accordance with established par levels Conducts weekly physical inventory of all product Participates in annual DM Audit and follows up on corrective actions Tracks and keeps all employee certifications current as well as own Assists staff when needed during peak hours Review customer satisfaction surveys and develop action plans to address gaps * This position works Friday through Tuesday, with Wednesday & Thursday off. * Successful candidates are required to clear a Security Clearance screening. Qualifications Required Qualifications (please only apply if you meet all required qualifications):  A Great Attitude! Passionate, personable, energetic, innovative & organized Passion to drive customer service Great initiative and takes ownership of the department ProServe/ServSafe training 2 to 3 years supervisory/management experience in food industry operations ideally in an upscale restaurant/hotel/tourism setting. Excellent communications (written & verbal) skills Post secondary Hospitality Management related diploma/degree or equivalent Knowledge of Microsoft Office (Word and Excel) , POS systems etc. * Successful candidates are required to clear a Security Clearance screening. Assets:  Multi-lingual Hospitality-related degree from a recognized college or university Thank you for your interest in a career with Compass Group!  Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly, which includes accommodation. Health, Safety, Environment and Quality Assurance (HSEQ) is a guiding principle in all decisions we make. Safeguarding the health and safety of our people and customers is essential to the success of our business. Only those selected for an interview will be contacted. We will consider your resume for additional opportunities. Job ID - 6917  Compass Group Canada -