New Posting - Strategic Aviation Services

Operations Manager - Grand Prairie
Strategic Aviation Services - Grande Prairie, AB

Summary The Operations Manager is responsible for executing the strategic and operational plan for his/her airport base through strong leadership. The position will focus on safety, developing our people, delivering a consistent experience while aggressively managing costs within their control. Key Responsibilities Oversee the safety of our people, equipment, and aircraft and to ensure the airline customer’s needs are continuously met to the highest standard. Have a complete understanding of all contract terms, charges etc. and ensure we are maximizing our revenue for each carrier handled. Provide input and insight to the head office team on process changes and/or innovations you feel will improve our operational performance, profitability and our people. Plan, oversee and monitor the key performance objectives for the station. Understand and fit with SA values. General Duties The Operations Manager’s daily responsibilities involve supervision, scheduling and training of our people; ensuring they are adhering to Standard Operating Procedures with regard to Service Level Agreements and Health and Safety requirements. The Operations Manager must also seek to understand each customer’s needs and strive to exceed their expectations on a daily basis. Supervision, Staffing and Safety Establish and communicate station goals and results to our people; maintain an ongoing open relationship with frontline people through direct contact and interaction. Understand Strategic Aviation’s manpower methodology, planning, sked plan and systems. Work with Regional Manager and HR Manager to determine that staffing levels and operational requirements are concurrent, paying particular attention to seasonal needs while keeping unproductive labour costs and overtime to a minimum. Assist in interviewing and recommending the selection of employees based on job requirements with HR Manager; complete and submit all required documentation in a timely manner. Coordinate all training requirements/re-certifications to ensure audit compliance with Training Manager. Relationships LEAD / GSA’s  Daily communication with LEAD GSA on operational, manpower and safety issues.  Daily and weekly communications with GSAs providing feedback on safety, operational performance, training needs and company information/updates. Regional Manager  Weekly communication (email/report) with operational updates, staffing requirements, training needs etc.  Ongoing communication for process issues and/or ideas. Director of Operations  Weekly communication to ensure Safe Operating Procedures (SOP’s) are implemented and enforced, and taking corrective action against behavior that is violating SOP’s and/or Company policy, including timely Intelex reporting. Fiscal Responsibilities / Administrative Fiscal responsibility of Service Level Agreements (SLA’s) related to operational performance. Daily input of Daily Flight Record (DFR) data – timeliness and accuracy are critical. Weekly review of time cards, validating the hours against manpower schedule, carefully managing overtime. Daily review of fuel, GSE inspection and deice logs to ensure accuracy and timeliness. Deice logs need to be validated with glycol usage to ensure we can account for 100% of glycol. Monitor base costs, expenditures and budget variances monthly. Look for new opportunities at your base – additional ground handling, airport authority opportunities. Health and Safety / Incident Reporting Complete weekly safety audits of the operation. Complete and submit applicable WCB accident/injury/illness reports. Ensure all incidents are reported/communicated to the airline customer in a timely manner, in the format they have asked for. Ensure all incidents are reported to Director of Operations via Intelex. Develop a yearly safety plan with your leadership including Emergency Response, Audits etc. Coordinate and oversee Health & Safety Committee. Consistently promote and support a safe work environment. Qualifications 5 years airline operational experience preferred Minimum 2 years business leadership experience Proven track record in:  Managing an operational budget  Leading a team to deliver superior customer service to a variety of customers  Developing effective leadership teams  Effecting change through influence; lead by example Proficient in PC based applications; Microsoft Outlook, Word, Excel and Access Knowledge of company SOP’s, policies and Safety Management Program Demonstrated knowledge of safety in the workplace; including safety requirements and reporting methods as per Provincial and Federal Labour Standards