New Posting - First Air

Airport Hub Manager

FIRST AIR.  Yellowknife, NT, CANADA

Bradley Air Services Limited operating as First Air, The Airline of the North, is a Canadian airline headquartered in Ottawa, Ontario.

First Air is seeking two Hub Managers to oversee operations at our Yellowknife, NWT and Iqaluit, NU locations:

1.          Yellowknife reference number C12711,
2.          Iqaluit reference number C12712

DUTIES AND RESPONSIBILITIES:

Interested candidates should be able to perform the following duties and responsibilities:

·         Manage the Hub to ensure adherence to on-time departures, optimum resource allocation and customer satisfaction

·         Build a work culture such that costs, quality assurance and customer satisfaction are key areas to drive efficiency such as manpower.

·         Coordinate the daily operational planning and implementation between Cargo/Ramp, Maintenance and Passenger Services.

·         Ensure the station operations' performance is in accordance with regulatory, company safety goals and departmental goals and objectives.

·         Monitor station performance on a daily basis against KPIs and SOPs and initiates corrective actions to improve results.

·         Manage and provide functional guidance and supervision to all Operational departments at the Station, for both internal and external.

·         Responsible for compliance with Internal Audit standards, as requested by the QA Manager.

·         Responsible for preparation of expense and revenue budgets; cost and revenue analysis and overall Hub cost structure and effectiveness.

·         Station Team Leader of the First Air Emergency Response team.

·         Participate in the Occupational Health and Safety and other committees as required.

·         Provide specialized advice to senior & line management in security functions in conjunction with the company Security Coordinator.

·         Assist and support the Company in local marketing and sales activities.

·         Responsible for managing the relationship with all stakeholders at the airport (authorities, vendors, suppliers, government agencies etc.).

·         Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but are not limited to, the following minimum skills and qualifications:

·         Minimum 3 years post-secondary education.

·         Minimum 5 years of managerial experience within the airline industry and strong knowledge in all areas of airport operations, developing and implementing procedures, supervising, coaching and developing staff.

·         Superior operating knowledge of Sabre and Skyline.

·         Superior knowledge of airport operations and procedures.

·         Proficient in Windows, PowerPoint, Word and Excel.

·         Excellent customer service skills.

·         Ability to manage multiple priorities and deadlines.

·         Budgeting experience required.

·         Experience managing a unionized workforce.

·         Excellent interpersonal and communication skills (written & spoken).

·         Excellent leadership skills with the ability to coach, mentor, and motivate.

·         Possesses a solid understanding of the business and customer environment.

·         Experience with developing and implementing procedures.

·         Able to travel regularly as required.

·         Bilingualism considered an asset.

·         Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

CLOSING DATE: MARCH 18, 2015

First Air is an equal opportunity employer committed to employment equity. Members of designated groups (Aboriginal People, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.

NOTE: Only successful candidates shall be contacted for interviews.

The First Air name is recognized in the aviation business with innovation and operational expertise for remote regions and unusual or especially taxing environments. Our service-based approach and extensive northern experience are two of the main reasons why First Air planes and crews are a natural `first choice', when it comes to choosing an airline in Canada's Arctic.

First Air serves the cargo and travel needs of 29 northern communities, connecting them to the major southern bases of Ottawa, Montreal, Winnipeg and Edmonton.  The airline also offers passenger and cargo charter services from bases in Ottawa, Iqaluit and Yellowknife.

To learn more about First Air, please visit our website www.firstair.ca.