Thursday, March 12, 2015

New Posting - IMP

IMP is currently recruiting a Customer Service Representative who will be responsible for providing exceptional customer service to all customers using the lounge and for maintaining the lounge at the highest standards.

Responsibilities:
  • Adhere to company policies and procedures and applicable Transport Canada procedures
  • Actively participate in the safe operations of the company by providing accurate safety reports when any situation occurs that did or could have compromised safety
  • Greet passengers and assist them, take care of their luggage, offer beverages, newspapers
  • Advise Maintenance Engineer for putting luggage on-board
  • Call Operations/Reservations for any unexpected packages for clearance before boarding
  • Inform passengers/drivers of any delays, and when necessary have the Captain explain the problem to them
  • Check with Operations/Reservations schedule changes or special requirements
  • Organize ground transportation
  • Purchasing commissary 
  • Inputting and updating information on the stock control system
  • Stocking aircraft as required
  • Ensure that lounge and commissary kitchens are well stocked, clean and tidy
  • Assist in organizing meeting and special events
  • Order catering for meetings and special request from customers and management
  • Monitor Boardroom access
  • Monitor use of Customer Lounge Van and upkeep of van (gas, oil checks)
  • Other assigned duties 

Requirements:
High School degree or College degree (preferred) 
Experience in Customer Service/Flight Attending
3 –5 years of experience in customer service 
High level of customer service
Computer skills – knowledge of Microsoft Office Suite 
Solid confidence and communication skills
High level of professionalism
Ability to work independently
High level of discretion
Ability to work under pressure

If you are interested in this position, please apply directly via http://chj.tbe.taleo.net/chj03/ats/care ... 3&rid=3378
 

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