New Posting - ATS

CAN - Passenger Service Agent - YVR
Airport Terminal Services - Richmond, BC
Part-time

SUMMARY: Performs airline ticketing counter and gate service functions for airline customers. ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned. • Ensures a safe work environment by following all ATS rules and regulations regarding the work place. • Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights. • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination. • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight. • Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights). • Makes announcements regarding flight activity at gate or over airport’s general PA system. • Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. • Maintains the level of service expectations of both the passenger and the airline customer at all times. • Communicates with flight crew on ground and via ground to air radio. • Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.) • Is responsible for all flight movement messages in and out. Requirements Exigences MINIMUM REQUIREMENTS: • Must be at least 18 years of age. • Must possess a valid driver’s license and provide a clean driver’s abstract. Varies by Airport. • Must possess at least a High School Diploma, GED, or equivalent work experience • Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history. PHYSICAL REQUIREMENTS: • Must be able to lift up to 32kg. • Must be able to stand, lift, bend, push and pull for extended periods of time. • Must be willing to work in all types of elevated noise levels within the airport environment. BACKGROUND QUALIFICATIONS: • Basic computer knowledge is required. • Fluent in Japanese is preferred. LOCATION/SPECIFIC WORKING HOURS: • • Specific shifts to be determined • Must be able to work extended hours on short notice during non-routine operations. • Some travel required • Must be flexible to work various shifts, weekends, or irregular shifts For further information, or to apply, please click here