Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land.
WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you!
Posting Open Date: 04/27/2015
Posting Close Date: 05/11/2015 (Please note the posting will close at 11:59pm EST)
Communications Coordinator
This is a part time posting, with the requirement to speak French fluently.
Description:
- Ensure Gate Event Tracker is updated completely and that all delayed flights are accurately coded; document in Daily Shift Notes Tool
- Investigate all delay code disputes (bags and flights)
- Generate Turn Schedule Report
- Follow all code share/interline activity into and out of station
- Assist by allocating additional resources for special service requests and preparing specials for the day as required
- Modify daily map and sign in sheet - adjust throughout the day as needed
- Prepare daily International/Transborder paperwork as required
- Consult with Guest Service Manager, when required, to determine if coverage is needed in the event of an absence
- Ensure all duties are assigned, breaks are taken and shifts extended due to irregular operations; create job maps as assigned
- Monitor leave early requests; approve/decline based on consultation with the Guest Service Manager and Operations Lead
- Ensure labour efficiencies are met/exceeded by finding staffing efficiencies
- Attend regular briefings with the Guest Service Manager, Operations Lead, Operations Manager and Station Manager to maintain open communication and understanding of the operational successes and challenges
- Responsible for the successful implementation of all IROP activities to ensure safety, efficiency and a positive guest experience
- Communicate all significant operational challenges to the Guest Service Manager
- Assist Guest Solutions with IROP re-accommodation plans – including baggage movement, guest recovery, hotel/meal vouchers, and advising all local agencies of delays (CATSA, CBSA, GH, etc.)
- Monitor all arrival/departures of the station to assist in identifying any local guest connection issues up/down line
- Operate as the single point of contact for all guest recovery plan and communicate to all stakeholders
- Ensure all aircraft movement (LiveTV/APU INOP, gate changes, diversion, cancellations or delays) and servicing is coordinated locally, in consultation with Operation Control Centre
- Responsible for understanding the ER plan and executing, when required
- Identify trends and opportunities regarding flight schedules/labour and provide to direct leader
- Respond to IT failures (i.e. printers) and facility concerns (i.e. bag belts), when required
- Ensure that daily gate allocations are optimized for safe, on time performance and to ensure that aeronautical fees are minimized
- Provide input to peak readiness plans
- Conduct Agent cash in/out reconciliation verification
Qualifications:
- Minimum 1 year airport operations experience
- Strong communication skills - both written and oral
- Proven ability to provide high level of customer service to internal and external guests
- Demonstrated ability to make operational decisions in time sensitive and IROP situations using problem solving and critical thinking skills
- An understanding of Key Performance Indicator metrics; including how adjusting shifts impacts the station labour budget
- Proven history of supporting new projects and initiatives
- An understanding of the Airport Schedule, labour budget and ability to create daily job maps is an asset
- Beginner skills in MS Office applications PowerPoint, Word, Excel and Outlook
- Proven track record in safety awareness
- Ability to work a flexible schedule as operationally required and travel for training
- Advanced working knowledge with all Airport functions in SabreSonic, NetTracer, Movement Control, General Reference Tool, etc. and execution of Airport Standards and Procedures
- Bilingual (English and French) is a requirement
- Exceptional personal OTP and performance - Positive role model, outwardly demonstrates WestJet values
WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America and the Caribbean. We are recognized as a Top Employer in Canada and our more than 10,000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada.
We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth.
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others.
for further information, or to apply, please click here |
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