New Posting - Air Canada

Customer Service Manager - Halifax
Air Canada - Halifax, NS

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are seeking a highly motivated individual to assume a Customer Service Manager position in Halifax. Plan, organize, manage and enhance Airport Customer Service functions including Station Operations Control (STOC), Passenger Services, Aircraft Services, Baggage Services, and Cabin Services. Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.  Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.  Understand, interpret and communicate Key performance Indicators and associated station results, pertaining to operations, Safety and customer satisfaction.  Identify, recommend and initiate enhancements and changes to processes and procedures to better support operational and service standards  Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions  Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment.  Celebrate success with employees by recognizing great individual and team effort and take time to thank them  Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions  Monitor day-of deployment of staff as well as responsibility for the effective management & deployment of facility and equipment resources.  Assume local leadership, as assigned, for specific local initiatives for process & performance improvement  Participate in Management team meetings and decision making pertaining to station matters. Qualifications Bachelor’s degree or academic equivalent is an asset. Strong customer focus, dealing with customers with professionalism and care Excellent interpersonal and problem solving skills; able to apply creative solutions that have a positive impact on results Recognized ability to work under pressure, handle stressful situations and maintain flexibility. Ability to respond quickly and proactively to situations and seize opportunities Able to influence, convince and create mutually acceptable solutions in the context of conflicts Possess an energetic and tenacious achievement orientation Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment Strong commitment to teamwork. Excellent verbal and written communication skills. Ability to work day, evening, night and weekend shifts. Ability to obtain security clearance in order to receive the Transport Canada Airport pass. Knowledge and expertise in AC safety and service standards as well as labour relations an asset. Knowledge of airport operations an asset. Computer skills a definite asset.  LINGUISTIC REQUIREMENTS  Based on equal qualifications, preference will be given to bilingual candidates. At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.  Job : Customer Service Management Primary Location : CA-NS-HALIFAX-YHZ Schedule : Full-time