New Posting - CATSA

Operator, Security Operations Centre (SOC)
Canadian Air Transport Security Authority - Ottawa, ON
Permanent

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security. If you are a motivated professional seeking a position within a multifunctional and collaborative environment, we invite you to consider the following job opportunity: Operator, Security Operations Center (SOC)  Number of Openings: 1  Employment type: Indeterminate Location: Ottawa Hiring salary range: $66,590 to $75,733 plus performance pay.  Language requirement: Bilingual Imperative (CBCC)  *Eligibility List: CATSA will use this opportunity to establish a list of candidates eligible to fill subsequent vacancies. The eligibility list may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications.  Summary of responsibilities:  Reporting to the Manager, SOC and Security Liaison and under the functional supervision of the Team Leader, SOC, the Operator, SOC is responsible for operating the central repository (hub) of communication and information from various sources to monitor and support the response to critical security incidents at airport checkpoints across Canada and to disseminate such information to CATSA Management and key stakeholders. The Operator, SOC performs all other duties and responsibilities related to the position as required. The responsibilities include: Collect and evaluate data derived from continuous monitoring of CCTV and other communication/reporting tools.  Receive and review incident reports sent by service providers to assess security breaches or critical security incidents.  Ensuring incident data entry into CATSA’s reporting systems.  Draft reports to be sent to Senior Management Committee (SMC) and senior management within Operations.  Support emergencies and incident management by identifying problems, providing options and disseminating information to regional staff, stakeholders and screening providers.  Collaborate with various Branches and teams to resolve any outstanding issues.  Provide customer service support by answering public enquiries and assisting in the resolution of complaints.  Qualifications:  Essential  Successful completion of a high school or college diploma;  A minimum of two (2) years of experience working in an operational environment or communications center utilizing a central repository service, or as a dispatcher;  Experience responding to emergency calls/situations;  A minimum of two (2) years of experience in a client service role.  Valuable  Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislations impacting CATSA;  Knowledge of the aviation industry and the related regulatory and security issues;  Experience drafting reports;  Experience working in an airport environment;  Knowledge of security protocols;  Knowledge of the law or security field.  Required skills:  Ability to listen attentively and capture critical details of communication;  Ability to work calmly under pressure;  Strong teamwork orientation;  Ability to multi-task and prioritize;  Ability to communicate information concisely and precisely; excellent reporting skills;  Discretion and tact;  Thoroughness; high attention to detail;  Ease with technology.  Specific work requirements  Ability to work shifts based on a 7 days per week, 24 hours a day and 365 days a year work schedule;  Ability to be on-call;  Ability to work overtime as required;  Ability to travel as required;  Language Profile: Bilingual (CBCC);  Ability to obtain and maintain a Secret security clearance;  Be a Canadian citizen or permanent resident. For further information, or to apply, please click here