Reporting to the Associate Director, Deicing Operations,this position is responsible for developing a world class deicing team to deliver safe and efficient deicing operations that supports the operational assurance to the travelling public at Toronto Pearson.
Job Description
Key Accountabilities:
- Delivery of the GTAA’s Aircraft Ground Deicing Program and Mitigation Plan ensuring compliance and compatibility with all customers and carriers ground icing programs.
- Compliance with Transport Canada regulations and all other local, provincial and federal government regulations as they apply to deicing processes and environmental compliance.
- Responsible for manpower planning activities to ensure sufficient, competent personnel, adequate facilities, systems and equipment are available for any and all periods where aircraft deicing may be required.
- Develop and implement necessary processes to improve safety and efficiency of all aspects of the operation, to meet and exceed the airport’s launch capacity in all winter conditions.
- Ensure the quality and cost effectiveness of the operations.
- Ensure all documentation related to deicing activity and facility operations is collected verified and distributed to customers, GTAA departments and all external agencies as required.
- Ensure equipment and facility maintenance programs are maintained to the highest standards and in a constant state of operational readiness.
- Ensure required contracted services are provisioned to include all aspects of fresh fluid supply including inventory, supply and quality control.
- Ensure required contracted services are provisioned to include all aspects of spent fluid collection, disposal treatment and /or recycling in accordance with all government and environmental regulations and as described within the Deicing Mitigation Plan.
- Manage all contracted services including but not limited to snow removal, fresh and spent fluid management, glycol recycling systems maintenance.
- Manage a team of highly motivated and skilled professionals to operate and provide a “World Class” facility and product within budget and aligned with corporate strategy
Job Requirements
Qualifications:
- Post-Secondary degree or diploma in Aviation Management; Business Management; or Logistics would be an asset
- Minimum 5 years’ experience in an airport environment or similar with demonstrated experience in serving a large and complex customer base
- Minimum 3 years’ Leadership with People Management experience, preferable in a matrix organization and multiple operations experience with a strong focus on metrics, including a solid knowledge of Key Performance Indicators and Service Level Agreements to ensure compliance.
- Experience in aircraft deicing operations at Toronto Pearson International Airport is preferred
- Must have a valid Ontario G Driver's License
- Must be able to obtain and retain a Transportation Security Clearance
- Must be able to obtain a D/A AVOP license within thirty (30) days of appointment to the position
Knowledge, Skills and Abilities:
- Knowledge of managing Deicing Operations, and services in accordance with regulations
- Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results
- Solid business acumen and business improvement mindset to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions
- Excellent communication skills to effectively reach a broad audience of internal and external customers, guests and other key stakeholders
- Proven relationship management skills with internal and external stakeholders
- Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence
- Ability to determine requirements for deicing operations short and long term sustainability to be pursued for business case development.
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