New Posting - Canadian North

Station Manager, Yellowknife
Canadian North - Yellowknife, NT

Reports To: Director, Airports & Cargo Operations - West Competition No: 35-AP2015 Responsibilities:  Actively participate in the Company’s Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety;  Provide leadership and overall management to the local Customer Service and Ramp Services departments, ensuring a focus is on the highest levels of customer service;  Implement and monitor all Customer Service and Ramp Services standards and procedures, including service quality and reliability processes;  Monitor initiatives designed to ensure all Customer Service Agents and Ramp Attendants are capable ambassadors of Canadian North Inc.;  Deliver Company strategic business objectives;  Ensure all Customer Service Agents and Ramp Attendants have the knowledge, attitude, and excellent customer service skills necessary for success, while challenging employees to continuously improve on service delivery;  Ensure all Customer Service Agents and Ramp Attendants are fully briefed and compliant with Transport Canada Regulations and all related training;  Maintain excellent knowledge of Canadian North’s Safety Management System, and subsequently investigate and respond to all reports of incidents and accidents;  Ensure a clean, safe, unobstructed work area is maintained as per the Company Occupational Health and Safety Program, and continuously practice proper safety habits;  Assist the Director, Airports & Cargo Operations - West, with the planning of staffing levels and recruitment of Customer Service Agents and Ramp Attendants at the Yellowknife base;  Promote good customer and supplier relations and positive public relations within the business and airport communities;  Assist in response to customer comments relating to airport issues in a timely and appropriate manner;  Assist the Director, Airports & Cargo Operations - West, with preparation of the departmental budget as it pertains to airport operations at the Yellowknife base and with the development of profitability improvement initiatives while contributing to overall corporate objectives;  Other duties as required. Qualifications:  Minimum one year of operational experience in an airport environment;  Previous experience in a supervisor or managerial role is a definite asset;  Strong ability to determine performance goals and ability to hold others accountable;  Demonstrate high degree of emotional maturity and ability to operate under stressful situations;  Ability to work flexible hours;  Excellent leadership and interpersonal skills;  Excellent planning, time management and organizational skills;  Ability to work in a team environment; Canadian North Inc. Career Opportunity Closing Date – August 6, 2015  Demonstrated ability to adapt to a changing environment;  Knowledge of WHIMIS and Dangerous Goods Transportation guidelines and procedures considered an asset;  A strong background in PC skills;  Working knowledge of a unionized environment considered an asset;  Knowledge of Sabre considered an asset. Additional Information: To apply for this position, please use the Online Application found at www.canadiannorth.com/careers (preferred method). Resumes can also be submitted by fax to 403.717.1532. Please include Station Manager, Yellowknife and the competition no: 35-AP2015 in the subject line. We thank all applicants for their interest; however, only selected candidates will be contacted. Canadian North Inc. is a subsidiary of NorTerra Inc. a holding and a management company jointly owned by Inuvialuit Development Corporation representing the Inuvialuit of the Western Arctic and Nunasi Corporation representing the Inuit of Canadian North was founded from the collective experiences of predecessor airlines including Canadian Airlines, Pacific Western, Transair and Nordair. Providing air passenger and cargo services for more than 80 years, Canadian North offers scheduled flights to the Northwest Territories and Nunavut through our southern gateways of Edmonton and Ottawa. Canadian North was incorporated in 1998 when it was purchased by NorTerra Inc. NorTerra Inc. is owned by the Inuvialuit Development Corporation and is 100% aboriginal owned. By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd).