New Posting - A.S.P.

Operations Manager (ADHOC) - Pearson Airport
A.S.P. Security Services - Toronto, ON

A.S.P. Incorporated is powered by our people. A team unlike any other within the security industry. We embrace change, challenge and client expectations. We continuously implement new strategies and strive for an environment which creates a culture of constant improvement. A.S.P. Incorporated has provided security and concierge services for over 15 years to clients in Ontario and Alberta. We currently employ in excess of 500 guards company-wide. Our integrity as a service provider helps ensure we honour all our commitments to our Clients which have given us the honour to provide our service to them. A.S.P. Incorporated has the experience, dedication, organization, intellectual capital and fiscal strength to offer a complete turnkey service. We will continue to raise the bar, because at A.S.P., "Security Matters". Job Description: The position is responsible to effectively manage the adhoc assignments at the Toronto airport. This has several impacts on the business: Ensure a safe, secure, profitable operation and expansion of the aviation portfolio by ensuring effective support and control of all operational activities in a manner consistent with ASP standards. Ability to respond to all customer requests Provide appropriate contact information and contract details to validate the assignment Liaise with Resource Planning to schedule shifts Liaise with customer on expectations, requirements, changes Liaise with employees on expectations, post orders, required duties, sign-in and sign-out Ensure customer requests and demands are followed preventing a dissatisfied customer or lost business opportunities Provide necessary follow-up with all parties (employees and customers) Ensure employee training requirements are compliant and maintained for each work location Complete investigations and ensure corrective actions are communicated, implemented and sustained Ensure compliance with all safety standards and regulations at work locations Perform operational audits and inspections Perform ongoing Guard recruitment activities Responsibilities Include (but not limited to): To provide effective management, coordination of supervision, support and back up to all adhoc contract locations. To maintain and ensure adherence to company policies and procedures. To perform training development and ensure ongoing employee training compliance. To perform recruitment activities on an ongoing basis. To maintain a cost effective operation and accountable for overtime cost management. Influence and lead the assigned team to achieve operational excellence and grow the business Implement strategy, policy and procedure to ensure contractual compliance, continuous improvement, and financial efficiency Ensure all Service Level Agreements are maintained and delivered at the site level Provide strategic support and guidance to branch office staff, field supervisors and security guards Use Scorecards, Key Performance Indicators and other metrics to demonstrate the value of our service and to identify areas for improvement Ensure all Service Level Agreements are maintained and delivered at the site level Ensure contract compliance including invoicing, training, supervision, scheduling, site/client visit frequency are maintained Able to quickly assimilate information and respond to suggestions in a positive, objective fashion Consults with Human Resources to ensure staffing levels are maintained Provides after hours to support supervisors and clients, as needed Works with operational management team to resolve operational difficulties Builds a relationship of mutual respect with key account contacts Can talk strategically to business partners and will contribute positively to strategic plans, considering how our services can have an impact on the strategic plans of our clients Use available IT systems to deliver information to evaluate/measure performance and results Able to communicate with clarity and professionally in writing and verbally Shares knowledge and capabilities, demonstrates an active interest in promoting safety consciousness in the workplace Motivates, supports and inspires direct reports; builds strong, cohesive teams Demonstrated commitment to team goals and objectives Drives superior performance; meets objectives and deadlines Qualifications: College or equivalent experience Minimum five years work-related experience in a similar Management role, preferably in the Security Industry Knowledge of relevant security and employment legislation would be an asset Strong operational focus with the ability to act under pressure and provide creative solutions Ability to work effectively with large employee groups and build partnerships at all levels of the organization Ability to implement performance management / discipline with direct reports Ability to use office software programs such as Word, Excel and PowerPoint Willingness to work irregular hours / shift work / attend to incidents after hours Strong communication, leadership, client service and persuasive skills Places organizational success above individual gain Solid grasp of the English Language Strong customer service skills Job Type: Full-time Required experience: Managerial - preferrably in phyical security: 5 years Required education: Diploma/Certificate For further information, or to apply, please click here