An opportunity is available for a Team Lead to work in our Terminal Pass Office location at theWinnipeg Richardson International Airport, Winnipeg, Manitoba
Reporting to the Contract Manager, the Team Lead will ensure all current property control procedures are implemented and enforce all of the Clients policies as to access control.
This individual will demonstrate a high level of professionalism and support Bouygues Core Values. The Team Lead will support and lead a team of customer service professionals who will provide safe and reliable services to internal and external customers, he/she will play a vital role in performing customer service agent duties, carrying out policies, coaching and training their team while achieving corporate objectives. The Team Lead will handle classified and sensitive personal data that will require a very high level of business maturity. Our professionals serving as a Team Lead will be a skilled customer service professional who will exhibit a positive persona inside and outside of work.
Key responsibilities: Prepare, issue, validate and operate the Restricted Area Identification Card (RAIC) program for all airport employees at the Winnipeg Richardson International Airport. Assist in delivering job training, safety attitudes and enforce safe work methods. Interpret, apply and enforce directives and requirements issued by the client and the company. Ensure the highest level of customer service is achieved and maintained through every customer interaction. Ensure proper completion of daily activity/shift reports, incident/occurrence reports, perform audits and quality control inspections in a timely manner. Support and inspire a team of customer service agents by encouraging, motivating and supporting employee needs.
Qualifications: Must be at least 18 years of age. Must possess a high school diploma and a valid driver’s license. Minimum 1-2 years of customer service experience, in a lead or supervisory role. Experience in data processing in a client/service oriented environment. Possess strong computer and typing skills with an ability to obtain a minimum keyboarding speed of 40 words per minute. Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment. You must be able to cope with extremely heavy workloads and have excellent oral, written and listening skills. Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment. Must be proficient in Microsoft Outlook, Excel and Word. Must be able to obtain and retain a Transportation Security Clearance.
In return, we offer an attractive wage and benefits package according to the skills and experience you can bring to the role.
BOUYGUES ENERGIES & SERVICES IS CONTINUALLY WORKING TOWARDS BEING AN EQUAL OPPORTUNITIES EMPLOYER.
Job Type: Full-time
Required experience:
Required license or certification:
Required education:
- High school or equivalent
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