Purpose of Position: To provide exceptional customer service by greeting and serving passengers at airport counters and gates plus responding to telephone and email inquiries to answer questions and make reservations.
Key Responsibilities:
- Using an airline computerized system:
- Make reservations complete with payment processing
- Passenger check-in;
- Check, weigh the baggage, calculate any excess baggage charges and process payment.
- Make general passenger announcements.
- Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch
- Provide outstanding customer service answering general inquiries at the airport and on the telephone.
- Assist passengers requiring special handling.
- Handle and resolve customer complaints.
- Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers.
- Provide end of shift report to Reservation Manager
- Other related duties as assigned.
Depending on the base, other duties may include:
- Cargo processing
- Handle missing baggage and damaged baggage claims.
- Jet-way operation
- Conduct radio communications with aircraft and record flight information.
Qualifications
- Minimum of two years of customer service experience preferred
- General computer experiences required, including the ability to type and navigate the internet.
- Must have a high school diploma or equivalent.
- Demonstrated judgment and problem-solving ability and effective decision-making skills.
- Excellent interpersonal and communications skills.
- Ability to work and handle tight deadlines and prioritize multiple tasks.
- Previous airline experience mandatory; post-secondary courses in travel and tourism are definite assets.
- Knowledge of Dangerous Goods regulations an asset.
- Must successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
- Must obtain and maintain a Restricted Area Identification Card; preference will be given to applicants with RAIC.
- English language required.
Job Type: Part-time
Local candidates only:
Required experience:
- Airline Experience needed: 1 year
Required license or certification:
- Restricted Access Pass needed for YVR airport
|
No comments:
Post a Comment