Reporting to the Manager, Deicing Operations, this position is responsible Day-of delivery of a world class deicing program to deliver safe and efficient deicing operations that supports the operational assurance to the travelling public at Toronto Pearson.
Job Description
Key Accountabilities:
Ownership for day-of Deicing operations and situational awareness and integrity of Deicing operations, including being the Single Point of Contact, with escalations up to the Manager Operations, Aviation Services (MO-AVS).
Day-of delivery of the GTAA’s Deicing Program ensuring compliance and compatibility with all customers and
carriers ground icing programs.
Compliance with Transport Canada regulations and all other local, provincial and federal government regulations as they apply to deicing processes and environmental compliance.
Day-of oversight and ownership of sufficient, competent personnel, adequate facilities, systems and equipment are available for any and all periods where aircraft deicing may be required.
Ensure the quality and cost effectiveness of the operations.
Day-of assurance that required contracted services are provisioned to include all aspects of fresh fluid supply including inventory, supply and quality control.
Day-of assurance that required contracted services are provisioned to include all aspects of spent fluid collection, disposal treatment and /or recycling in accordance with all government and environmental regulations and as described within the Deicing Mitigation Plan.
Responsible for ensuring compliance with all GTAA policies included but not limited to Security, SeMS, SMS, Aviation Safety, IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Nav Canada & Transport Canada.
Monitoring changing weather and the effects on Deicing operations to maintain flow and capacity at GTAA operated Deicing facilities.
Analyze issues and establish operational priorities; identify gaps and/or changes required to policies, SOPs or other protocols and provide this information to the applicable Functional Managers.
Management of a Successful Day including a solid knowledge of Key Performance Indicators and Service Level
Agreements to ensure compliance.
Manage and communicate to the MO-AVS and AOC the daily event plan on the "Day-of’ as it relates to deicing operations.
Job Requirements
Qualifications:
Post-Secondary degree or diploma in Aviation Management; Business Management; or Logistics would be an asset
Minimum 5 years’ experience in an airport environment or similar with demonstrated experience in serving a large and complex customer base
Minimum 2 years’ Leadership with People Management experience, preferable in a matrix organization and multiple operations experience with a strong focus on metrics, including a solid knowledge of Key Performance Indicators and Service Level Agreements to ensure compliance.
Experience in aircraft deicing operations at Toronto Pearson International Airport is preferred
Must have a valid Ontario G Driver's License
Must be able to obtain and retain a Transportation Security Clearance
Must be able to obtain a D/A AVOP license within thirty (30) days of appointment to the position
Knowledge, Skills and Abilities:
Knowledge of airline, inspection agency, passenger process as they relate to Service Delivery
Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results
Solid business acumen and business improvement mindset to solution immediate issues and to identify trends,
Provide recommendations, plans and implement corrective actions
Excellent communication skills to effectively reach a broad audience of internal and external customers, guests and other key stakeholders
An ability to anticipate and support the “Day of” operational team as required ensuring Toronto Pearson has a successful day and identification of Key Performance Indicators to support what success looks like
Proven relationship management skills with internal and external stakeholders
Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence
Ability to successfully manage under pressure and respond to critical and or changing priorities throughout the day
Knowledge of all aviation and airport related legislation and requirements included but not limited to Public Safety, Security, Security Management Systems (SeMS), IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Transport Canada
Ability to work 12 hour rotational shift work (days, nights and weekends) |
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