New Posting - Intrawest

Calgary Airport Transportation Coordinator - Winter Seasonal
Intrawest - Alberta
Full-time, Temporary

Position Title: Calgary Airport Transportation Coordinator  Business Unit or Department: Hospitality Title Position Reports to: Transportation Manager Location: CALGARY, AB  POSITION OVERVIEW  The YYC-Airport Transportation Coordinator is responsible for the first and last experience for all CMH guests arriving and departing from Calgary International Airport. This position calls for the full attention of the individual to punctually launch all of the CMH transportation for all CMH guests from the hotel lobby of the Delta Calgary Airport Hotel (Calgary Airport). This coordinator will oversee the programs that make up the arrival and departure of all CMH guests in an efficient, highly organized manner with the focus on punctuality, great guest service and professionalism. This position runs from early December to mid-April. The YYC-Airport Transportation Coordinator’s role requires someone to keep a keen eye on the arrival and departure experiences while being attentive to the needs and requests of our valued guests. The position calls for a person that will always have plan “B” ready to go and enjoys a demanding work environment and on the spot problem solving. With a strong understanding of guest expectations balanced with great communication and active listening skills, the YYC-Airport Transportation Coordinator will be the go-to person for all Calgary based pre and post trip details. AREAS OF RESPONSIBILITY  Administrative Exercise great communication and have a developed relationship with the Transportation Manager, all CMH area management teams and all Delta Calgary Airport Hotel departments Develop an open, welcoming and interactive team atmosphere at the Delta Calgary Airport Hotel that creates a reliable resource for our guests at the start and finish of their trip Lead by example and comply will all CMH policies and standards Planning Oversee and coordinate all exchange day transfers departing & arriving at the Delta Calgary Airport Hotel Develop an on-going relationship with all supplier and their involvement at the Delta Calgary Airport Hotel Provide positive & constructive feedback on all suppliers with regard to all CMH service expectations Stay connected to all transportation for all Regular, Early and Special transport booked Coordinate all components of the on-coach Food & Beverage program Arrange all deliveries of the Waiver Pouch successfully from the Delta Calgary Airport Hotel to the OPS Coordinator Deliver a comprehensive “first & last impression” plan for all arrivals/departures Oversee and manage all late/lost guest luggage; develop and log a delivery plan & tracking system with assistance from the Transportation office in Banff Participate in the CMH Second Nature Program to achieve sustainability goals Show good accounting for all monies that circulate in the hotel environment (petty cash, operational floats and credit card spending) Organizational Waiver collection including all arriving CMH guests that overnight Manage all necessary reporting procedures to obtain the needed information relating to guest arrival, pre-trip, departure and post-trip Weekly stock management of office supplies, CMH brand forms, luggage tags and regular routine supplies Guest Service Participate in the CMH guest experience and strive to exceed guest satisfaction Follow through promptly on all Staff, Supplier and Guest concerns Follow up on guest inquiries within 24 hours EDUCATION AND EXPERIENCE REQUIREMENTS  Education  Degree or diploma in the area of business admin, hospitality, travel or tourism a minimum of 3 years of experience in the Hospitality Industry SKILL AND ABILITY REQUIREMENTS  Skills and Abilities  Demonstrated ability to be a team player Genuinely interested in people, their travel needs and a fine attention to detail Continually looks for ways to improve guest service & satisfaction Solid communication, team building, analytical and problem solving skills Strong background operating Microsoft Office & Outlook Willingness to roll up your sleeves and help out on the front-line Big energy with a passion for skiing, hiking and the mountains and a strong appreciation for the CMH culture and legacy This is a seasonal position based out of the following location: Calgary AB – lobby staging area at the Delta Calgary Airport Hotel For further information or to apply, please click here  COMPANY OVERVIEW  Intrawest is a North American mountain resort and adventure company, delivering distinctive vacation and travel experiences to its customers for over three decades. The Company owns interests in seven four-season mountain resorts with more than 11,000 skiable acres and more than 1,150 acres of land available for real estate development. Intrawest’s mountain resorts are geographically diversified across North America’s major ski regions, including the Eastern United States, the Rocky Mountains, the Pacific Southwest and Canada. The Company also operates an adventure travel business, the cornerstone of which is Canadian Mountain Holidays, the leading heli-skiing adventure company in North America. Additionally, the Company operates a comprehensive real estate business through which it manages, markets and sells vacation club properties; manages condominium hotel properties; and sells and markets residential real estate.  RESORT OVERVIEW, CULTURE AND VISION  With 49+ years of experience Canadian Mountain Holidays (CMH) has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 11 lodges in the winter and 2 in the summer throughout British Columbia, Canada. The business’s central office is located in Banff, Alberta Canada.  The CMH mission is simply to offer every person, of any age and any ability, the opportunity to experience an incredible mountain adventure in style and comfort. We are committed to the highest international standards of eco-tourism. Throughout our programs, partnerships, and sponsorships, we are dedicated to maintaining the wildlife and rugged beauty of the mountains in pristine condition for visitors to enjoy for decades to come.