New Posting - Vancouver International Airport Authority

Coordinator, Airline Client Relations – Customer Care Department (Term)
Vancouver Airport Authority - Vancouver, BC

The Vancouver Airport Authority has two full-time acting assignment/term opportunities (till March 2016 and September 2017) for Coordinator, Airline Client Relations in the Customer Care Department. Reporting to the Manager, Customer Care Programs, the successful candidates will act as the main point of contact for Airlines, Border Agency and above wing ground handlers that operate at YVR. Key responsibilities include:  Act as the main liaison and point of contact for Airlines, Border Agency and above wing ground handlers that operate at YVR. Participate in the creation, development and management of the Airline and Business partner cross departmental data base. Work with stakeholders to create, publish and maintain Terminal Standard Operating Procedures (SOP’s) related to airline operational policy and procedures. YVR point of contact in supporting the onboarding of new Airline start-ups at YVR. Participating as required with YVR cross functional department projects including as a key representative of Airline business sector interests. Be a member of the Airport Operations Customer Care response team when required. Key qualifications include:  Bachelor’s degree. An understanding of aviation transportation experiences, including knowledge of internal and external operations. Experience in professional customer service client relationship roles. Knowledge and experience with service quality and process improvement. Public speaking or presentation experience, including design, development, implementation and delivery. Excellent communication, interpersonal and organizational skills. Second languages will be considered an asset. Ability to work in a fast-paced setting with the flexibility to adapt in an ever-changing environment. Demonstrated computer proficiencies. We are committed to employment equity and welcome applications from everyone, including women, aboriginal peoples, persons with disabilities and members of visible minorities. Reference no.: 15-57E Application deadline: September 10, 2015 For further information, or to apply, please click here