New Posting - Ports Toronto

RECEPTION/CUSTOMER SERVICE SPECIALIST
Ports Toronto - Toronto, ON

The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront. If you’re looking for a great career and a chance to make an impact, PortsToronto has the following exciting opportunity awaiting you: RECEPTION / CUSTOMER SERVICE SPECIALIST BILLY BISHOP TORONTO CITY AIRPORT This position is responsible to manage the front-desk, respond to telephone inquiries, greet and attend to the needs of airport tenants, customers and visitors. The Reception / Customer Service Specialist will assist with arranging appointments and answer questions regarding proper completion of Restricted Access Identity Card application process. This role also provides administrative support for the day-to-day operation of the Airport office and reports to the Airport Administration Manager. MAJOR RESPONSIBILITIES: Reception  Greet and welcome visitors, determine the nature of visits and advise staff of visitor arrival  Respond to telephone inquiries, give out information, take messages and redirect calls  Liaise with external individuals and provide information regarding various services, i.e.: ferry hours, shuttle bus, parking, landing fees, etc. Administration  Provide general office assistance, including data entry, filing, faxing, photocopying, etc.  Prepare purchase orders, invoices, credits, cheques and forms/notes  Process payments for landing fees  Prepare monthly report to Finance, including fuel billing, landing fees, Restricted Area Identification Card passes, commission sales, water and hydro billing, etc.  Close all batches, monitor to ensure all outstanding invoices paid to the vendors  Key/enter bi-weekly Payroll data  Make appointments for Restricted Area Identity Card passes, Airside Vehicle Operation Permits, etc.  Administer and grade Airside Vehicle Operation Permits test  Make Boardroom reservations and boardroom hospitality arrangements  Process, sort and distribute daily incoming and outgoing mail and deliveries  Order office supplies as required  Provide cover off duties for Pass Control/Administrative Assistant SKILLS AND QUALIFICATIONS  Post-secondary education with a Degree, Diploma or Certificate in Office Administration or equivalent.  Minimum three (3) years providing direct office administration and support  Knowledge and experience with Aviation and Airport Operations a strong asset  Must possess the ability to hold a Transport Canada clearance within the Airport Restricted Area Pass Program  Superior interpersonal skills, able to interact with all levels in a professional, positive manner, able to building relationships and be a team player  Superior Customer Service skills, being friendly and approachable  Excellent communication skills both oral and written, including a strong knowledge of grammar, spelling and proof-reading abilities  Advanced computer skills with Microsoft Office products  Able to compose correspondence and prepare professional documentation, letters, memos, reports, presentations, spreadsheets  Highly organized, possessing a solid ability to plan and follow up  Possess sound judgment and the ability to effectively problem solve and/or escalate accordingly  Resourceful self-starter, able to work independently and within a team environment  Able to handle a variety of projects and produce work with a high degree of accuracy and attention to detail  Able to multi-task, manage and meet deadlines and adapt easily to change  Bilingual or working knowledge of French an asset SPECIAL CONDITIONS  Criminal record check will be conducted on hire  Credit check will be conducted on hire We offer a challenging and rewarding place to work, and provide our employees with excellent benefits and a positive work environment. Interested and qualified candidates are invited to e-mail a resume along with a covering letter outlining how your experience supports our position requirements to: careers@portstoronto.com on or before October 25, 2015. In the Subject Line, please quote: RECEPTION / CUSTOMER SERVICE SPECIALIST We thank all applicants for their interest. However, only applicants selected for an interview will be contacted. PortsToronto is an equal opportunity employer. To learn more about PortsToronto and the exciting work we are doing to be a city-builder and transform Toronto’s waterfront, please go to www.portstoronto.com