New Posting - Vancouver Airport Authority

Coordinator, Volunteer Programs - Airport Operations Department (Term  and Casual Opportunity)
Vancouver Airport Authority - Vancouver, BC
Volunteer, Casual

The Vancouver Airport Authority has a part-time term opportunity (approximately two-years effective October 2015) and a casual opportunity for a part-time Coordinator, Volunteer Programs in the Airport Operations Department. Reporting to the Manager, Customer Care Guest Relations, the successful candidates are responsible for the daily coordination and long term planning of YVR’s Green Coat volunteer program. Key responsibilities include: Managing the daily coordination , direction and scheduling of YVR’s volunteer program  Accountable for the recruiting, training, coaching and support of volunteers  Ensure effective and up to date communication is provided to the volunteer team including researching and writing volunteer policy and procedures  Develop individual and team training plans for volunteers and facilitate when necessary  Responsible to ensure all Standard Operating Procedures (safety, security and RAIC procedures) are documented and maintained.  Provide real time liaison and communication between the Operations Centre and the Green Coat volunteers  Understand the peak operational periods and be proactive in attending to areas of potential passenger congestion based on anticipated passenger volumes against the current capacity of the facilities and balance resources for optimal customer care  Participate as required with YVR cross functional department projects requiring volunteer support  Working with multiple agencies across different sectors in order to establish good working relationships with stakeholders and service partners  Continuously learn and apply volunteer program best practices and ensure that legislation and policy related to volunteering are maintained  Key qualifications include: Completion of a two to three year technical or community college certificate or diploma, preferably in the area of Business or Airport Management  An understanding of airport operations in the areas of airside, groundside and cruise ship operations is preferred  Experience in training or group facilitation, event coordination is considered an asset  Volunteer management or equivalent experience is considered an asset.  Experience in customer service leadership with a solid understanding of customer needs and drivers of customer satisfaction; experience in customer relations is an asset  Experience in developing and delivering training programs is preferred  Solid computer skills, especially MS Office  The Vancouver Airport Authority welcomes and encourages applications from all qualified candidates, including women, aboriginal peoples, persons with disabilities and members of visible minorities. If required we are able to provide reasonable accommodations for persons with a disability throughout the selection process. Reference no.: 15-61E Application deadline: October 8, 2015