New Posting - First Air

Senior Manager, Cargo & Ramp
First Air - Ottawa, ON

REFERENCE #: C13604 POSITION: (1) Senior Manager Cargo & Ramp (Full Time) LOCATION: Ottawa AVAILABLE: Immediately CLOSING DATE: December 2, 2015 DEPARTMENT: Commercial SKILLS AND QUALIFICATIONS:  Include, but not limited to, the following minimum skills and qualifications: 2 years post secondary education in a related field of study 3+ years supervisory/managerial experience within the airline industry, developing procedures, supervising,coaching, and developing staff 5-7 years airline experience with focus on cargo operations, customer service and transportation of dangerousgoods Superior operating knowledge of cargo operations and procedures, including ground handling, cargo acceptance and dangerous goods and regulations Operational knowledge of aircraft ground handling for all Company aircraft types Proficient in Windows, Word and Excel Solid customer service skills Ability to manage multiple priorities and deadlines Budgeting experience required Experience managing a unionized workforce Excellent interpersonal and communication skills (written and spoken) Excellent leadership skills with the ability to coach, mentor, and motivate Possesses a solid understanding of the business and customer environment Experience with developing and implementing procedures Must be willing to travel extensively Bilingualism considered an asset Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada DUTIES AND RESPONSIBILITIES:  Interested candidates should be able to perform the following duties and responsibilities: Builds a work culture such that maximizing revenue, optimizing sales and ensuring customer satisfaction are key to drive effectiveness Ensures the performance of all cargo and ramp operations are in accordance with regulatory, Company and customer requirements Ensures revenue targets and service delivery are met; negotiates cargo contracts and short/long term cargo handling agreements Fulfills the role of the Company's Dangerous Goods Coordinator in accordance with Transport Canada Regulations Provides direction and resolutions for all operational requirements for the daily operation to the frontline managers Develops and maintains cargo and ramp SOPs and training programs and ensures delivery of departmental training Ensures Cargo Security Regulations for domestic and international flights are current and being followed Oversees and maintains the Company’s Weight & Balance Program, including the distribution of all relevant information Assists in route performance analysis and planning from a cargo perspective for all operations Responsible for preparation of expense and revenue budgets; cost and revenue analysis and overall departmental cost effectiveness Provides oversight for Safety Management and Quality Assurance as it pertains to cargo and ramp operations Conducts risk assessments, investigations and respond to HOIRs as required Develops safety, operational and security audits, to be performed on a quarterly basis, thereby ensuring quality and compliance with all regulatory and Company policies Develops and undertakes quality assurance audits as required to ensure key customer expectations are being met Provides leadership to direct/indirect reports to ensure departmental objectives are achieved in a safe and efficient manner Active member of the First Air Emergency Response team Other duties as required Job Type: Full-time Required experience: supervisory/managerial experience within the airline industry,: 3 years For further informtion, or to apply, please click here