New Posting - First Air

Assistant Manager, Sales
First Air  - Kanata, ON

Duties and Responsibilities Interested candidates should be able to perform the following duties and responsibilities: Build a work culture such that maximizing revenue and minimizing costs are key to driving efficiency Provides support to the Manager, Sales in all functions including but not limited to: coordinating, implementing and maintaining passenger & cargo contracts; promotions and sponsorship opportunities; customer loyalty initiatives; coordinating logistics; and the relentless pursuit of new business Identify new opportunities to generate sales leads, ancillary revenue, partnerships, advertising, sponsorships, etc. to maximize commercial revenue Manage and maintain customer and contract databases, including existing & prospective business Monitor and analyze customer and competitor activities, prepare reports & make recommendations Provide data and conduct analysis to ensure competitive contract negotiations for new opportunities and renewals Develop proposals, draft contracts, assist in negotiations and coordinate contract implementation for new and renewed business Provide full contract support for corporate accounts (e.g. respond to customer inquiries, prepare quotes, issue RCA/SPF numbers, bulk tickets, group rates, promo passes, travel, etc.) Assist manager to ensure effective account management Lead the administration and logistics to meet contractual obligations, in close coordination with other departments Investigate customer concerns/claims and coordinate resolution to maximize customer satisfaction Assist in managing the sales pipeline, update weekly flash sales summary files, sales meeting action item report, etc. Develop, coordinate, implement & represent First Air at corporate/community events, tradeshows and with marketing initiatives Assist on special projects, as required Other duties as assigned Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications: Minimum of 2-3 year post secondary education with concentration in business, sales and/or marketing preferred Minimum of 2 years managerial experience within the airline industry, developing procedures, supervising, coaching, and developing staff. Previous airline or travel experience considered an asset Must be fully proficient in MS Office (Excel, Word, Power Point) Additional computer experience in airline and/or sales software preferred (e.g. Sabre, Skyline, database, etc.) Adept at managing multiple priorities and deadlines in a fast paced, team-oriented environment with strong time management skills Exceptional interpersonal and communications skills for internal/external customers and contacts Demonstrated organizational, problem solving and analytical skills Ability to work under pressure with minimal supervision Commitment to continuous improvement and display a high level of initiative, creativity and enthusiasm Proven negotiation skills Northern experience considered an asset Willingness to travel and work occasional overtime Bilingualism (English/French/Inuktitut) considered an asset Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada Send your application to recruit@firstair.ca