New Posting - Greater Toronto Airports Authority

Manager, Air Carrier Program Development
Greater Toronto Airports Authority  Full-time, Permanent

Reporting to the Associate Director, Airline Program & Services, the Manager, Air Carrier Program Development is responsible for the development, integration and implementation of airline programs as related to carrier operations within the terminals; management and administration of the Airport Customer Assistance Program (ACAP); management of airline involvement in the Pearson Priority Lanes; the redevelopment of airline check-in to introduce innovative technology to streamline the check-in process; implement airline products and services to create a seamless travel experience. Job Description Develop and manage relationships with new and existing airline partners Management of new airline integrations and existing airline terminal relocations Management and administration of the ACAP, auditing service levels, reporting on performance standards and presenting monthly reports Manage airline integration with respect to connection programs Lead airline projects and program initiation & implementation Lead analysis and resolution of systemic airline related issues with a focus on reducing passenger frustrations and the potential for operational impact Manage baggage integration activities with a focus on enhancing the passenger experience, including self-tagging and Self-Serve Bag Drop check-in concepts as well as inbound and inter-terminal baggage activities (in conjunction with Aviation Services) Determine airline resource requirements (check-in counters and kiosks) Provide airline coordination and communications related to the T1 and T3 EPs including construction mitigation planning Manage terminal related aviation commercial activity, including check-in revenue and airline involvement in Pearson Priority Lanes Manage airline tenant space and operational requirements Responsible for being a customer centric Leader with respect to the Mission, Vision, Values and Beliefs Job Requirements Qualifications:  Must have a post-secondary diploma or degree with a business focus Minimum 5 years’ experience in airport or airline operations Minimum 3 years’ experience in people management Minimum of 6 years in contract management Must have a valid Ontario Driver’s License Must be able to obtain and retain a Transportation Security Clearance Knowledge, Skills and Abilities:  Knowledge of contracting and procurement procedures & processes Proven relationship management skills with internal and external stakeholders Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results Demonstrated interpersonal and problem solving skills Excellent communication skills to effectively reach a broad audience of internal and external customers, and other key stakeholders Lead and participate in teams to establish and maintain effective and cooperative working relationships with others Solid business acumen and business improvement mindset to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions Excellent communication skills to effectively reach a broad audience of internal and external customers and other key stakeholders Ability to successful manage under pressure and respond to critical and or changing priorities; Requires ability to learn and adapt quickly about business, goals and strategies Demonstrated experience working in a customer centric environment An understanding of airport services, airport agencies, and airport expectations is preferred; and Knowledge of passenger flows and terminal layouts For further information, or to apply, please click here