New Posting - WestJet

Customer Service Agent
WestJet Thunder Bay, ON

Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land. Casual Customer Service Agent – YQT **This is a 6 month contract** As a Customer Service Agent, you will: Provide a stress-free and safe experience by anticipating guest needs and provide genuine, customized service for every guest  Facilitate the check-in process for guests by either assisting them using WestJet's self-serve options or full guest assistance through the reservation system  Handle various forms of payment including cash, debit, and credit cards  Ensure WestJet promises and procedures are followed in line with the rules and regulations of governing bodies (i.e. Transport Canada)  Organize the safe arrival and departure of our guests through managing gate operations  Announce flight arrivals, departures, and boarding information via the public address system  Handle concerns with empathy and solve guest challenges with empowerment  Assist in grooming the aircraft which can include light cleaning of seats, seat-pockets, and floor  Maintain eye contact and smiling with each of our guests and coworkers  Demonstrate a positive attitude and commitment to teamwork in a friendly, caring and atmosphere  An ideal applicant will possess these essential qualifications and skills: A positive and passionate personality, with the natural ability to communicate with people A demonstrated proficiency with computers, and recent experience working within a Windows based software environment Personal flexibility to work shift work which includes early mornings, days, late evenings, weekends, and holidays An ability to multitask in a fast paced, time-sensitive environment An ability to use handheld radios and microphones to communicate with operational teams and make airport announcements A physical ability to consistently lift up to 70lbs/32kgs a post offer employment test to test physical ability maybe conducted A professional, well groomed appearance, able to represent the WestJet brand to our guests and team mates Fluency in the English language, both oral and written WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America and the Caribbean. We are recognized as a Top Employer in Canada and our more than 10,000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada. We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others. For further information, or to apply, please click here