New Posting - Canadian North

Supervisor, Customer Service
Canadian North  - Iqaluit, NU

Reports To: Station Manager Competition No: 60-AP2016 Responsibilities:  Actively participate in the Company’s Safety Management Systems program and demonstrate knowledge of employee responsibilities regarding safety  Ensure a continual focus of on time performance while delivering outstanding customer service in a safe, secure and cost effective manner  Attend to and resolve operational problems as they arise  Make recommendations for improvements to the Company’s delivery of customer service and the operational set-up at the base  Assist the Station Manager in the administration of Company policies and procedures  Provide leadership to the Customer Service Agents by ensuring clear communication, establishing performance goals and recognizing outstanding performance on an on-going basis  Make recommendations to the Station Manager to ensure the Customer Service Agents have the tools, resources and training necessary to provide superior customer service and ensure that supplies necessary to run the operation are ordered as required  Assist in conducting Customer Service Agent interviews  Assist in Performance Management  Community support at location as required  Other duties as required Qualifications:  Minimum two to three years of Customer Service experience in an airport environment with a strong focus on airport operations  Effective interpersonal skills in dealing with customers, the public, company management and employees  Superior understanding of all SABRE functions and all facets of customer handling  Demonstrates a strong customer service orientation at all times  Ability to work under pressure and make sound decisions  A high degree of personal initiative with good planning and organizational skills  Demonstrated ability to multitask and possesses good time management  Minimum 12 Grade education  Clean criminal record (must be able to obtain RAIC) Additional Information:  This is an out of scope salaried position  Saturday to Wednesday Schedule  To apply for this position, please use the Online Application at www.canadiannorth.com/careers. Resumes can also be submitted by fax to 403-717-1532. Please include the position of interest and competition number in the subject line. We thank all applicants for their interest; however, only selected candidates will be contacted. Canadian North and its founding companies (Canadian Airlines, Pacific Western Airlines, Transair, Nordair) have proudly served Canada’s North with passenger and cargo services for more than 80 years, with scheduled flights to 17 destinations in the Northwest Territories and Nunavut, via the southern gateways of Edmonton and Ottawa. Canadian North is also the premier provider of air charter services for large resource sector clients requiring dependable, efficient and economical fly-in/fly-out charter services, as well as charter flights across North America for sports teams, cruise lines and large groups. Canadian North is a subsidiary of NorTerra Inc., which is owned by the Inuvialuit Development Corporation, representing the Inuvialuit of the Western Arctic. By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd).