New Posting - Sunwing Travel

Sunwing Travel is currently recruiting a temporary Airport Data and Performance Administrator

Reporting to the Manager, Airport Performance & Continuous Improvement, the Airport Data & Performance Administrator supports the maintenance and administration of Key Performance Indicator deliverables for the Commercial Operations Group. The successful candidate will utilize analytical, quality control and time management skills to ensure international and contracted obligations are met. 

Key Duties and Responsibilities

 To support the Commercial Operations Team in measuring KPIs, data and reporting requirements in support of the business and performance management processes 
- Ancillary Revenue (including Excess Baggage and Seat Upgrades)
- On-time Performance trending
- Daily reconciliation of Ops Reports and highlighting discrepancies for Station Support follow up
- Mishandled Baggage Reports by industry standard calculation
- Baggage delivery upon arrivals
- Post Flight Crew Reports
- Customer Service (CSQ & Mystery Shopper) responses within the airport environment.
 Quality control check data provided by Handing Agent partners (Baggage Delivery /Delay Codes/Airport Sales etc.)
 Provide post and pre administration for the Airport Audit programme.
 Prepare weekly performance data for Departmental Performance Meetings.
 Liaison with Procurement and Accounts departments with regards to incentivised bonuses.
 Contribution of statistical report summaries for monthly Ground Operations Newsletter
 Tracking and analysing performance against the business targets and the Commercial Affairs strategic goals

Miscellaneous
 - Projects as assigned
 - Administrative duties as also assigned by Departmental Managers

Skills, knowledge, and/or qualifications required:
- Expert working knowledge of MS Excel, Word and PowerPoint
- Attention to detail
- Post-Secondary Education
- Fluent in spoken and written English (Bilingual (Spanish/French) an asset)
- Knowledge and experience with airline software (AIMS/iAuditor/Business Objects) an asset
- Ability to meet short deadlines 
- Ability to organize and prioritize, including Multi-tasking and time management 
- Maintain confidentiality at all times 

Ability to obtain a Transport Canada Security Clearance Mandatory

If you are interested in applying please forward your resume and cover letter to hr@sunwing.ca with the subject line reading Airport Data and Performance Administrator (temporary)
We would like to thank all that apply however only those who meet the qualifications will be contacted.
At Sunwing we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Sunwing will also provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.