Vancouver Airport Authority - Program Analyst

The Vancouver Airport Authority has an opening for a full-time term Program Analyst opportunity (until May 2017) in the Operations Department.  Reporting to the Manager, Operations Centre, the Program Analyst is responsible for the daily analysis and reporting of operational Key Performance Indicators (KPIs) which assess and measure how YVR is moving customers and bags safely, securely and efficiently through the airport. 

Key responsibilities include: 

• Defining, reviewing, assessing and reporting on operational plans, taking into account the perspectives of our key stakeholders and customers
• Analysing identified operational performance issues and problems, and recommending solutions
• Reviewing, updating and maintaining Standard Operating Procedures for the Operations Centre
• Identifying and implementing new, improved business processes for moving customers and bags safely, securely and efficiently.
• Supporting Airport Operations in irregular and emergency situations
• Participating in the development and maintenance of projects that involve the Operations Centre

Key qualifications include: 

• Bachelor’s degree or an equivalent combination of education and experience
• A strong understanding of the aviation industry, airport operational processes, customer care, aviation security and public safety
• Strong analytical skills, sound judgment and ability to formulate decisions often without established guidelines
• Experience working with Maximo
• Ability to determine framework required to establish Operations Centre KPIs
• Project management skills 
• Proven relationship building and negotiation skills in order to influence win-win outcomes
• Ability to work in a fast-paced setting with the flexibility to adapt in an ever-changing environment
• Excellent communication, interpersonal and organizational skills
• Proven ability to work with minimal supervision

Successful candidates will be required to obtain a Restricted Area Identification Card, Restricted Radiotelephone Operator’s License (Aeronautic) and a YVR “D/A” Airside Vehicle Operator’s Permit to perform his or her duties in this role.

The Vancouver Airport Authority welcomes and encourages applications from all qualified candidates, including women, aboriginal peoples, persons with disabilities and members of visible minorities. If required we are able to provide reasonable accommodations for persons with a disability throughout the selection process. 

Reference no.: 16-25I