New Posting - ATS

Passenger Service Lead
Airport Terminal Services,  - Calgary, AB
Part-time

SUMMARY: Gives direction to Passenger Service Agents and performs airline ticketing counter and gate service functions for airline customers. ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned. · Ensures a safe work environment by following all ATS rules and regulations regarding the work place. · Gives direction to Passenger Service Agents performing airline ticketing counter and gate functions by assigning tasks to employees working the flight schedule. · Serves as the first line supervision for Agents at the counter and gate. · Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights. · Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination. · Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight. · Handles customer complaints regarding ticketing and baggage handling when problems arise. (ie. Lost baggage, lost/misplaced tickets, canceled flights or delayed flights) · Makes announcements regarding flight activity at gate or over airport’s general PA system. · Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. · Maintains the level of service expectations of both the passenger and the airline customer at all times. · Communicates with flight crew on ground and via ground to air radio. · Coordinates with other airport vendors regarding specific flight information (ie. fueling, catering, etc) · Responsible for all flight movement messages in and out. Requirements Exigences MINIMUM REQUIREMENTS: · Must be at least 18 years of age. · Must possess a valid driver’s license and provide a clean driver’s abstract. Varies by Airport. · Must possess a High School Diploma or equivalent. · Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history. PHYSICAL REQUIREMENTS: · Must be able to lift up to 32kg. · Must be able to stand, lift, bend, push and pull for extended periods of time. · Must be willing to work outside in all types of weather and elevated noise levels within the airport environment. BACKGROUND QUALIFICATIONS: · Previous customer service experience required. · Demonstrated leadership skills in the work place preferred. · Strong communication skills to converse professionally with customers and employees are ideal. · Basic computer knowledge is required. LOCATION/SPECIFIC WORKING HOURS: · · Specific shifts to be determined · Must be able to work extended hours on short notice during non-routine operations. · Some travel required · Must be flexible to work various shifts, weekends, or irregular shifts ATS IS AN EQUAL OPPORTUNITY EMPLOYER For further information, or to apply, please click here