New Posting - WestJet Encore

Encore Station Manager - Sudbury
WestJet Encore 

Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land. WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you! Posting Close Date: 11/21/2016 (Please note the posting will close at 11:59pm)  Station Manager – Sudbury  *Please note this is a 6 month Full Time term position*  Description:  Accountable for meeting base key performance indicators (SPOT, baggage, labour and costs) and performance for safety and security Accountable for forecasting labour budget and costs up to and including the next year Ensure each base is prepared for the following shift; resources and tools are in place to meet the needs of our people, guests and operation Review the completion of required training, read and sign and Red Alert communications to ensure adherence to company and departmental procedures following up with team members for completion Encourage and promote empowerment of the frontline to deliver on Guest Service Standards Using Daily Shift Notes, Operations Lead feedback and observations, conduct trending of CSA performance and deliver recognition and coaching conversations; including performance management Provide content to Operations Lead for daily briefings Hold regular briefings with the Operations Lead to maintain open communication and understanding of the operational successes and challenges Complete audit assessments and required CAPs (GH, Grooming, Safety, Base audits) Complete and follow up on assigned AQDs/IHRs, Accident/Incident Investigations and CAPs Direct Operations Leads with contact lists for local teams in the event of an IROP Provide direction to the Administrator regarding scheduling of onboarding / local training, in consultation with the Training Liaison and Operations Lead Responsible for Community Investment, CARE and corporate initiatives locally – act as the communication liaison between these groups and Airports Implement and support Program Delivery programs (i.e. uniforms, onboarding, etc.) and initiatives in Airports Monitor and advise on team compliance to WestJet and Transport Canada safety management standards; including regulated training Work collaboratively and pro-actively with the WEA representatives at the base to respond to employee concerns Responsible for team recruitment and selection process Ensure team qualifications support operational requirements and forecast training requirements to meet long term operational needs Accountable for the Occupational Safety and Health / Health and Wellness program management Responsible for the ability management and return to work program Complete WCB forms, when required Complete the Accident/Incident Checklist, when required Conduct one on one meetings with team members Responsible for adhering to all people processes and practices Representing WestJet/WestJet Encore at local AOC meetings and participate in ACC meetings Manage the local Ground Handling partner contract and relationship Accountable to complete and maintain the local Station Deice Management Plan Responsible for the development and management of base Emergency Response program and for emergency procedures including evacuation plans and incident preparedness Prepare and deliver annual performance reviews for direct reports Direct strategic plans within the Airport community and facility that will enhance service and improve operations Ensure the airport flight operation management processes (i.e. de-icing, snow removal) meet WestJet day of and long term operational requirements Maintain proficiency of station operations (check in, gates, baggage, ground ops, etc.) through participation and observations Create and execute peak readiness plans Qualifications:  Minimum 3 - 5 years airport operations experience Minimum 1-2 years proven leadership and coaching experience with a demonstrated ability to mentor and motivate General knowledge of Human Resource practices i.e.: Ability Management and Performance Management Effective time management skills with the ability to prioritize quickly and efficiently Excellent ability to handle changing priorities and perform steadily under pressure Excellent communication skills – both written and oral; including facilitation skills Proven ability to provide high level of customer service to internal and external guests Proven track record in leading business operations with internal and external parties; including creating and managing Key Performance Indicator metrics Proven history of effecting change through influence Intermediate skills in MS Office applications PowerPoint, Word, Excel and Outlook Proven track record in safety awareness Proven track record of maintaining confidentiality and operating with a high level of business ethics Ability to work a flexible schedule as operationally required and travel for business meetings and training Ability to perform all Airport functions in all applications is a strong asset Ground Operations (and Ground Icing) knowledge or experience is an asset Bilingual (English and French) is an asset Experience managing a contract is an asset Ability to create and maintain an employee schedule following Canada Labour Code and WestJet labour budget practices is an asset Involvement in community programs or volunteering is an asset Exceptional personal OTP and performance - Positive role model, outwardly demonstrates WestJet values Understanding of Sabre reservation system is an asset WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America, the Caribbean and Europe. We are recognized as a Top Employer in Canada and our more than 10,000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada. We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. Our ongoing efforts toward evolving total diversity will continue to be the way we do business every day. As owners, we believe in celebrating everyone’s unique skills, perspectives and experiences. WestJet is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others. For further information, or to apply, please click here