New Posting - Compass Group Canada

Part-Time Bilingual Customer Service Ambassador
Compass Group Canada - Richmond, BC
Part-time

Job Description We are currently recruiting for Customer Service Ambassadors for Vancouver International Airport. The Customer Service Ambassador will provide customer care and support to all arriving and departing YVR customers and processes while assisting with the smooth operation of YVR facilities to ensure that all inquiries, complaints and compliments are answered accurately and efficiently. Specific Responsibilities & Duties: Offer high levels of consistent, personalized, sincere and engaging service Proactively seek out passengers requiring additional customer service care and attention Anticipate changes in processes and in passenger volumes and work accordingly Proactively approach and engage customers Direct passengers as required and handle general passenger inquiries Assist in other customer service areas and customer service counters as required Additional duties as required Qualifications Minimum of 1 year customer service experience Previous experience in the Service industry, preferably with the Airport and/or an Airline Intermediate level of expertise with Access, Word, Excel, PowerPoint and Outlook High school diploma Must be able to work a variety of shifts including afternoons, weekends and holidays. Core Competencies: Strong interpersonal and communication skills Ability to demonstrate professionalism, diplomacy and effective reasoning skills Ability to work within a team as well as individually Must speak, read and write English fluently Multi-lingual abilities an asset All Applicants must be able to obtain Security Clearance from Transport Canada. Successfully completing First Aid Level 1 is a condition of employment. INTERESTED APPLICANTS MUST HAVE THEIR OWN MEANS OF TRANSPORTATION TO YVR AS PUBLIC TRANSIT (EXAMPLE: SKYTRAIN) DOES NOT RUN DURING THE SPECIFIED SHIFT TIME. Additional Information Thank you for your interest in a career with Compass Group! Only those selected for an interview will be contacted. We will consider your resume for additional opportunities. Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation. Health, Safety, Environment and Quality (HSEQ) is also an operational priority. Safeguarding the health and safety of our people and customers is essential to the success of our business. Learn more about us at www.compass-canada.com  To apply, please click here