Fostering connections between students, alumni, and industry partners of the BCIT Aviation Operations programs
Thursday, January 12, 2017
New Posting - SkyService
SkyService Business Aviation Services is looking for individuals who possess a strong drive for results and a passion for understanding and meeting the needs of our customers in a safety focused environment. If you want to challenge your technical expertise then this is the right team for you!
JOB TITLE: Concierge YYZ
REPORTS TO: Manager, Customer Service YYZ
SUMMARY OF RESPONSIBILITIES:
• Provide a high level of customer service in accordance with the Skyservice philosophy;• Facilitate efficient and courteous arrivals and departures of customers; including operating the company’s vehicle(s) in a safe manner at all times;• Maintain effective communication and coordination between customers, customer service representatives, line service crew and colleagues;• Greeting and assisting flight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support items;• Work closely with line service crew and pilots ensuring that all customer service needs are met;• Facilitate comfort of passengers/guests and create a harmonious atmosphere;• Answer multiple line telephone and direct calls accordingly;• Maintain two-way communication with incoming aircraft by utilizing ground-air radio;• Provide feedback to the Customer Service Manager/Supervisor regarding service issues or customer concerns;• Understand and ensure compliance with all relevant internal rules, regulations, and procedures;• Maintain security passes efficiently for guests requiring access to secured areas, and monitor the ramp for security breaches;• Report missing passes to the Customer Service Manager/Supervisor;• Help assist customers with directions to our facility, restaurants, and hotels• Responsible for the organization and cleanliness of the front desk, main closet, coffee area, and lounge.• Maintain supplies for the coffee area with non-technical buyer(coffee, creamers, milk, etc,)• Other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
• Must have a valid driver’s license appropriate to the type of vehicle operated;• Must possess a valid DA and Radio Operator’s Certificate• A minimum 4-5 years’ experience in a discerning customer service environment;• Available to work on different shifts, including weekends and statutory holidays;• Must provide a clear driver’s abstract• Excellent communication skills; • Strong knowledge of Microsoft Outlook;• Ability to deliver service that is courteous, discreet, efficient and professional;• Proactive and understand the customers’ needs;• Strong organizational skills;• Ability to work under pressure;• Ability to consistently provide a positive attitude;• Completion of secondary education is required• Post-secondary education is considered an asset
Closing Date: Open until a suitable candidate is found
Please apply through our website at www.skyservice.com/careers. Only applications sent through our website will be accepted.
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.
Skyservice Business Aviation Services provides a full range of services from its modern Fixed Base Operation (FBO) facilities in Montreal, Toronto and Calgary. These bases offer full line service and complete aircraft maintenance and support for today’s most popular business aircraft. The personal and friendly service and technical expertise have earned Skyservice industry recognition as Canada’s top FBO. Skyservice has the people, services, and infrastructure to offer corporate and private clients all levels of aircraft management from complete turnkey operations to specific support services for a single airplane or fleet. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services.
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AVAO Position Postings
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