New Posting - Compass Group Canada

Customer Service Training Supervisor
Compass Group Canada  

 - Richmond, BC

$18 - $22 an hour

Job Description We are currently seeking to hire a Customer Service Training Supervisor with excellent leadership and communication skills to work in a high volume fast paced environment at the NEW Executive Maple Leaf Lounge at the Vancouver International Airport (YVR) . This is Shift Work, 40hrs/week, open availability to work all shifts is required. Start date : open until filled. In the Maple Leaf Lounges we offer our Guests a First Class and Executive experience, each of the Air Canada award winning Lounges at YVR provide a Private, Serene escape from the bustle of the airport Activity. We pride ourselves in creating a clean, positive, friendly guest experience within the airport environment. We offer our members top quality meals on a buffet setting for all 3 meals throughout the day. Job Responsibilities (some of the tasks but not limited to): Work with the onsite team on a one-on-one basis to improve customer service standards and to ensure we are exceeding contractual standards Coach and guide staff on how to elevate customer service Train staff on proper etiquette Communicate weekly focus topic to all staff members in pre-shift meetings in a multi site operations Ensure staff understanding and execution of focus topics Complete training and sign offs of understanding with team members Responsible for communicating and following up on completion of staff assigned 24/7 online training courses Responsible for Health and Safety Program Other reasonable duties as assigned by the operations manager Compensation: $18-$22 per hour depending on experience Qualifications Min. 2 years experience with Customer Service Training Experience with piloting a new customer service program Min. 2 years leadership experience Excellent communication and interpersonal skills Experience leading/training a diverse group of people A positive attitude and ability to adapt change Must be self motivated with a desire to grow within the organization Strong multi-tasking skills Serving It Right Certification Food Safe Certification Hospitality/Tourism related certificate or education Additional Information Thank you for your interest in a career with Compass Group! Only those selected for an interview will be contacted. We will consider your resume for additional opportunities. Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation. Health, Safety, Environment and Quality (HSEQ) is also an operational priority. Safeguarding the health and safety of our people and customers is essential to the success of our business. Learn more about us at www.compass-canada.com !