New Posting - Calgary Airport Authority

Terminal Operations Co-op Student
The Calgary Airport Authority - Canada

WHO WE ARE We are more than just airplanes and tarmacs. Our purpose travels beyond our runway and into the communities we serve. Whether you work with us, travel with us, or dream with us, our purpose is to provide a remarkable experience. We are about connections, stories and life defining adventures made possible by the work we do. The Calgary Airport Authority is made up of over 250 remarkable people committed to delivering great results as they work to develop one of Canada’s busiest airport. We manage and operate YYC Calgary International Airport as well as Springbank Airport. To create a world-class experience, we collaborate with many partners - from airlines to customer service and government agencies to food and retail outlets. We want to propel YYC forward as the desired first stop to the rest of the world. We offer great benefits, flexible schedules, and the chance to work at a major international airport, making a difference to the community we serve. So, what’s holding you back from becoming part of something amazing?  WHAT WILL YOU BE DOING?  The Terminal Operations Co-op Student is responsible for assisting the Documentation Coordinators in researching, analyzing, writing, editing and publishing accurate and complete documentation related to complex departmental policies, processes and procedures. Some duties may include: • Gather information and analyze processes and procedures to determine the logical and sequential flow of documentation. • Seek out pertinent information using appropriate interview and information-gathering techniques • Document processes, policies and procedures by writing, editing and publishing comprehensive standard operating procedures, policy documents and other supporting documentation that is clear, concise, grammatically correct and easy to understand. • Perform operational process walkthroughs of airport, airline and passenger experiences to validate that all aspects are included in the appropriate documentation. • Use the principles of page layout, topography and design to produce effective and readable technical documents. • Develop documentation and content adhering to all templates, version controls and style guidelines as appropriate. • Create learning documentation related to operating manuals and standard operating procedures including tests if required. • Develop learning materials in support of the familiarization programs for both internal and external stakeholders. WHO ARE WE LOOKING FOR?  Collaborator. Adaptable. Enthusiastic. You are a strong individual that can stay organized while balancing multiple tasks. Not only do you take pride in your work, you are willing to go the extra mile and help a fellow team mate. You are a proactive problem solver with the desire and ability to achieve results. You have experience in technical writing through a Technical Writing program or through previous work experience as a technical writer. You have a thorough understanding design, layout and graphics in Microsoft Office Word. You have previous experience in screen capture and graphics modification software such as Adobe Photoshop or InDesign.With many opportunities to experience the true essence of working in an Aviation industry, and multiple opportunities for networking, professional development and volunteer initiatives, you will only want to ask for more and more! Note: Students must be enrolled in a Co-op Program at an accredited post-secondary institution.  Is your heart racing at the exciting opportunity to join our team? Click the apply button for your chance to see first-hand why we are recognized as one of Alberta's Top Employers. Please submit your resume and cover-letter as one document.