New Posting - Airport Terminal Services

Shift Manager - PAX
Airport Terminal Services  

 - Toronto, ON

SUMMARY: Shift Manager to overseeing passenger services station operations including but not limited to ticket counter and gate, primary customer service and liaison. Reports directly to the Passenger Service Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned. • Understand contract requirements and customer expectations. • While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules. • Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards. • Know company policies and interpret manuals in order to relate the interpretations to subordinates. • Monitor and/or conduct required training of personnel. • Provide employee counseling and discipline as needed. • Be responsible for the security of company funds, supplies and equipment. • Be responsible for insuring compliance with established company safety policies and procedures. • Maintain working relationship with customers and provide prompt response to service requests. Requirements Exigences MINIMUM REQUIREMENTS: • Must be at least 18 years of age. • Must possess a valid driver’s license and provide a clean driver’s abstract. Varies by Airport. • Must possess at least a High School Diploma, GED, or equivalent work experience • Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history. PHYSICAL REQUIREMENTS: • Must be able to lift up to 32kg.. • Must be able to stand, lift, bend, push and pull for extended periods of time. • Must be willing to work in all types of elevated noise levels within the airport environment. BACKGROUND QUALIFICATIONS: • Two years' progressive management experience including customer service. • Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations. • Strong communication skills to converse professionally with customers and employees. • Computer skills required. LOCATION/SPECIFIC WORKING HOURS: • Specific shifts to be determined • Must be able to work extended hours on short notice during non-routine operations. • Some travel required • Must be flexible to work various shifts, weekends, or irregular shifts. For further information, or to apply, please click here