Duty Officer ( Dispatcher)- Airport Meet & Greet Service
Plaza Premium Lounge
- Toronto, ON
Job Summary
Plaza Premium Lounge is a global service brand headquartered in Hong Kong, as well as the industry leader in Premium Airport Services. Our goal is to make your airport experience seamless and effortless, and through our hearty services, we change the perception of travel at the airport.
Start Date: As soon as possible
Responsibilities:
- In-charge of the Operations Hotline and provide immediate support to manpower arrangements, flight Information, etc.
- Monitor the Arrival/Departure Time and parking gates based on the service order schedules
- Organize the 'On-day' manpower and job allocation to individual staff working on Meet and Greet/Lounge Duty.
- Record every individual order, ensure proper reporting from staff and utilize the Service Dispatch System as a guide/record of Manpower and Service availability.
- Liaise with Limousine Drivers, Travel Agents on the day of the service.
- Liaise with Airlines, Airport Personnel on the day of the service.
- Conduct daily briefings for the meet and greet service.
- Prepare daily handover reports and other reports needed.
- Confirm bookings.
- Handle meet & greet services when needed.
Skills:
- Excellent communication & customer service skills
- Fluent in French & English
- Attention to details and strong organization skills
- High sense of responsibility
- Strong problem solving ability
- Good sense of direction
- Morning & Evening shift: 6AM-2:30PM; 2PM-11PM
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