New Posting - Summit Air

Flight Follower - Summit Air - Yellowknife, NT

Job Summary

As a Flight Follower, you are part of our dynamic Flight Operations team and your passion for providing exceptional customer service in a fast-paced environment is key to our organization’s success. You will oversee the scheduling and dispatching of all Summit aircraft, ensuring that all aspects of the flights are in accordance with company procedures, planning and monitoring throughout all flight phases.

No Aviation experience required, training will be provided for the right individual. Start your exciting new career by joining Summit Air in Yellowknife, NT as we continue to expand our charter operations in Alberta and the North!

Responsibilities

• Flight follow and monitor progress of each flight from initial departure, intermediate stops, to final destination, or until flight watch has transferred to another flight follower
• Confirm flight itinerary with clients for the following day, and update any trip information as required; create trip sheets and charter packages as required
• Collect weather and runway conditions for Flight Crew and Flight Operations management, reporting changes as required; monitor and relay as requested or when significant changes occur
• Provide consistent customer contact confirming trips and flight details, ensuring customer requirements are met, including updates on flight status and scheduling trips
• Ensure all relevant pre and post flight information is entered into the Flight Operations Systems (FOS), along with relevant airport, customer, aircraft, contact, and regulatory information
• Review Operational Flight Plans, load sheets, and Dangerous Goods for completeness and accuracy. Distribute as appropriate to crew, clients, flight operations or dispatch
• Brief flight crews and ground operations on upcoming trip schedule, send out crew briefs, and follow up with crew on assignments
• Liaise with Charter Sales team for client requests, or operational issues effecting customer service; coordinate hotel, parking, catering or special requests for upcoming trips as required
• Coordinate Irregular Operations (IROPS) actions, including delaying or cancelling flights, client contact, crew coordination, FBO requirements, etc. and communicate both internally and externally
• Ensure compliance with aircraft reconfigurations, review aircraft serviceability sheets, and maintenance sign-offs relating to flight schedule
• Manage department credit card log and reconciliation; run or review reports as requested
• May perform other related duties as assigned

Requirements

• Previous experience in a dispatching role or similar position preferred
• Valid Air Operator Radio License considered an asset
• Transport Canada Flight Dispatch Generic Exams an asset
• Proven customer service focus, with strong interpersonal and communication skills
• Strong computer skills an asset
• Analytical and organized, with excellent attention to detail
• Proven experience in a fast-paced environment
• Northern experience an asset

Work Conditions

Must be willing to relocate to Yellowknife, NT

Shift work will be required

HOW TO APPLY

Please email resume to Albert.Yee@ledcor.com. Include in Subject Line - "Application: Flight Follower".