New Posting - Helijet

Guest Services Agent
Helijet - 

Overview As Guest Service Representative, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character—and the foundation for providing an outstanding customer experience. You’re our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to checking in passengers and helping to resolve customer service issues with ease. Duties and Responsibilities  The position involves but is not limited to the following duties: Providing premium customer service Making and changing reservations Providing information about all Helijet products and services to guests at our terminals Passenger & baggage check-in Maintaining passenger amenities within the terminals Daily accounting and cash-out Maintaining a productive working relationship with colleagues and all other departments Job Requirements Qualifications: The successful candidate should have: Previous Customer Service experience Computer experience The ability to work a flexible schedule Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication. Telephone presence and interpersonal skills A neat and tidy professional appearance The ability to work in a group setting The following would be considered an asset to any applicant Knowledge of the BlueSky Booking reservation system Graduation from a Travel and Tourism course Previous airline experience Application Process: Apply with Resume & Cover Letter to: Director – Client Relations Helijet International Inc. 5911 Airport Road South Richmond, BC V7B 1B5 Email: careers@helijet.com