New Posting - Air North

Passenger Services Agent - 4N18-018Air North, Yukon's Airline - Richmond, BC

$15.27 an hour - Part-time, Temporary

Hours of Work: Seasonal Part-time (20 to 34 hours per week) Duration: Approx. March through September or October (Depending on Product) Location: Richmond, B.C. (Vancouver International Airport YVR) Closing Date: Until Filled Air North, Yukon’s Airline has always taken pride in providing the most authentic Yukon hospitality experience to all its customers. In 2016 Air North, Yukon’s Airline was named the second most-loved airline in the world. This is a testament to the dedication and hard work of Air North’s employees and the loyalty of their customers. Air North has scheduled service between Whitehorse, Vancouver, Kelowna, Calgary, Edmonton, Ottawa, Yellowknife and Victoria (starting May 2018). Reporting to the Passenger Service Manager, this position is responsible for check-in counter, ticketing, gate and baggage services. Duties include, but are not limited to: performing check-in functions by generating passenger reservations and boarding cards; lifting and moving baggage on to the belt or from the carousel; announcing flight arrivals, departures, and boarding information over the public-address system; operating the passenger loading jet-way bridge and motorized carts; assisting passengers with boarding and disembarking the aircraft, and answer customer service questions and complaint resolutions, including cancelled or missed flights, determining alternative flight options and changing or rebooking reservations. Would you describe yourself as having: Exceptional communication skills, both verbal and written Effective conflict resolution skills Effective problem solving ability Exceptional organizational and time management skills Ability to work independently and alongside varying ground handling teams Basic accounting skills and/or experience processing payments Detail-oriented skills with a high level of accuracy Computer proficiency with MS Word, Excel and databases A passion for providing outstanding customer service Flexible and adaptable – able to work shift work, weekends, holidays and irregular operations A passion for providing outstanding customer service Most importantly, a good sense of humour and likes to have fun Qualifications/Conditions of Employment: Grade 12 High School Diploma or equivalent Must be able to obtain and retain a Transport Canada Airport Restricted Area Identification Card (RAIC) Must successfully complete an initial training program Be physically fit (able to lift up to 70 pounds repetitively) Ability to perform all duties under stressful conditions beyond the employee’s control Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada Must be available to work shift work, split shifts, weekends and holidays Second language considered an asset (Spanish, Japanese, French etc.) How to Apply: Quoting competition #4N18-020, please submit your resume and cover letter to the Human Resources Department. We wish to express our appreciation to all applicants for their interest in this position. Due to the substantial volume of applications we receive, only candidates selected for an interview will be contacted. Applicants must clearly indicate that they meet the minimum qualifications to be considered for a position.