New Posting - Greater Toronto Airports Authority

Coordinator, Resource

Greater Toronto Airports Authority  

Key Accountabilities Reporting to the Manager, Resource Management Unit, the incumbent will develop and manage daily operational plans for aircraft stands, hardstand bussing operations, and remote aircraft parking; assign and manage Baggage Carousels and Laterals to scheduled and adhoc flights, while ensuring that Baggage Information Display Systems (BIDS) accurately displays baggage information; assign and manage check‐in counters to the various carriers; ensure Flight Information Display Systems (FIDS) accurately display flight details; respond to special requests from internal/external stakeholders and customers; ensure allocated facilities are used to maximum efficiency; and participate in various Irregular Operational Plans, such as Departure Traffic Management Initiatives (D-TMI). The incumbent will also: confirm airline/aircraft schedules in advance to assist in resource planning; revise plans to accommodate the myriad schedule changes and operational delays; evaluate future allocation options; monitor Terminal flow control issues/problems via CCTV cameras; ameliorate problem situations before they become unsafe or unmanageable; liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions; and assist in emergency response when directed. Revise plans to accommodate the myriad schedule changes and operational delays Develop and execute daily plans for Terminal Facility allocation Assign baggage carousels and posting of assignment on the Baggage Information Display System (BIDS) Assign outbound baggage laterals to flights and check-in counters to the various carriers Ensure Flight Information Display Systems (FIDS) accurately display flight details Ensure all dynamic way-finding is accurate and allocated facilities are used to maximum efficiency Make key decisions on level of service issues Confirm airline schedules in advance to assist in resource planning Revise plans to accommodate the myriad schedule changes and operational delays Evaluate future allocation options Liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions Assist in emergency response when directed Train and evaluate colleagues and update manuals and other duties as assigned such as acting as the Unit liaison to IT, etc. Qualifications Must possess a post-secondary education in a field related to Airport or Airline Operations (i.e. Aviation, Transportation and/or Logistics), or an acceptable and proven combination of education and/or experience in Aviation, Transportation, and/or logistics Must have 2-5 years’ experience in Airport/Airline Operations and have proven skills in providing customer service Proven skills in Resource Allocation preferred Minimum of 2 years of experience working in a position with a component related to a Safety Management System, or Safety Program or as part of a safety committee preferred Confirmation of appointment to this position is contingent on the successful completion of the Resource Coordinator Training Program Must be able to obtain and retain a Transportation Security Clearance Knowledge, Skills and Abilities Must have knowledge of computer applications including database, spreadsheets and internet based software; and knowledge of industry terminology, city codes (ICAO and IATA), aircraft types, airport processes and passenger flows, counters, baggage belts, and gates Must possess knowledge of the topography and layout of Toronto Pearson airport including the aprons, taxiways and runways; runway/taxiway combinations used by Air Traffic Control Must possess strong problem-solving skills and sound judgment in a customer-centric environment Must possess enthusiasm and initiative when attempting to avoid conflict or inconvenience to tenants and the public Must have strong communication skills (oral, written and listening) and possess a customer-service background with demonstrated decision-making skills in a challenging and dynamic environment Must have excellent skills using MS Office (Outlook, Excel) and i-share and an ability to learn and use complex IT systems Must possess the ability to meet deadlines with competing interests of various departments Must have a strong ability to concentrate and to handle multiple priorities with excellent attention to detail while under pressure Must be able to perform shift work in an atmosphere that may result in distraction and interruption of work routines Must be able to respond to conflicting demands and changing priorities in a diplomatic manner For further information, or to apply, please click here