Manager, Passenger Process for Persons with reduced Mobility and Disabilities
Reporting to the Head, Aviation Facilitation, the incumbent will be responsible to lead the development and adoption of guidance material, recommended practices and industry standards related to the modernization of the end-to-end travel experience of passengers with reduced mobility and disabilities. This includes leading the conceptualization, development, project management and implementation of this end-to-end passenger process working alongside industry stakeholders such as airlines, airports, governments and IATA strategic partners.
Responsibilities
Drive the promotion of the end-to-end passenger journey vision for persons with reduced mobility and disabilities with a range of options and choices which provides benefits to the airlines and their passengers. This includes:
- Develop standards and methodologies accepted by IATA members & industry stakeholders to support adoption and implementation of those standards;
- Manage the maintenance and update of standards, recommended practices, guidance material and resolutions
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Lead the exploration and conceptualization of industry initiatives and their subsequent development into projects, as such:
- Act as a subject matter expert to support and develop various business use cases.
- Develop necessary documents and tools to support the project development including sound business case for all activities to ensure industry achieves returns on investment;
- Define key indicators and scorecards to monitor implementation progression;
- Act as secretary of industry advisory / working groups to help develop and gain buy-in to the concept and strategy
- Work effectively with the IATA regions to ensure project implementation and monitoring (workshops, case studies, campaigns, training, webinars etc.);
- Support the ideation of IATA commercial products and services. related to the proper handling of persons with reduced mobility and disabilities. Represent IATA at industry events and promote the end to end passenger journey concept for persons with reduced mobility and disabilities.
Qualifications and Skills
- University degree;
- Strong background in airline business, with a minimum of 5 to 10 years in developing, documenting and managing end-to-end passenger experience processes and procedures.
- Sound knowledge of persons with reduced mobility and disabilities’ challenges built through experience.
- Understanding of the related implications on the end-to-end passenger journey.
- Experience in developing and managing complex projects involving several intra-related and intra-dependent work-streams; Demonstrated ability for teamwork is essential
- Must be an excellent communicator, with natural ability to speak in front of an audience, manage group discussions and with very strong writing capabilities. Proven ability to develop and nurture strong relationships with industry stakeholders as well as internal colleagues
- Innovative lateral thinker, comfortable working in a challenging, fast moving environment;
- Ability to work closely with team members across the globe, to travel and work with tight deadlines
- Candidate must possess and exhibit the following core IATA values: Be people and team oriented, focused on results, embrace innovation and change, and demonstrate leadership and personal integrity.
People are at the heart of everything we do at IATA. We all have different personalities, styles and areas of expertise, but we have one thing in common – the way in which we act which is guided by our values:
- We build standards through expertise
- We champion the global big picture
- We partner for mutual benefits
- We act with a simple human touch
For further information or to apply, please click here
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