Specialist, AVOP Program
Reporting to the Manager, Aviation Regulatory Programs, this position is responsible for ensuring compliance to standards and regulations to TP312 and Airport Traffic Regulations as well as the day to day oversight, training and examinations of the AVOP program.
- Test airport employees who have been identified to require an AVOP (Airside Vehicle Operator’s Permit) to drive airside
- Make decisions in regard to whether or not individuals are competent to adhere to the ATDs
- From time to time this role is required to administer AVOP verbal exams to airport employees who have difficulty comprehending English
- This role is certified by Industry Canada as an Accredited Examiner to conduct Restricted Radio Operators Certificate - Aeronautical testing on their behalf
- Develop, implement, maintain and interpret all documentation related to the Airport Traffic Directives and Training materials
- Develop, document and implement standardized “key” processes as it relates to the Airport Traffic Directives
- Serve as the subject matter expect regarding the Airport Traffic Directives and provide guidance and direction to organizations’ trainers/testers, the Aviation Safety Officers as well as all AVOP holders
- Maintain, develop and implement Airport Traffic Directives to ensure compliance to the Canadian Aviation Regulations, TP312 and Airport Traffic regulations by devolving and maintaining airside driving rules, AVOP site maps, AVOP training videos, and AVOP Training Materials that are provided to airport employees, and airport testers and trainers
- Ensure amendments to ATDs are kept up to date for all Airside Safety Awareness Training materials provided to all companies who have employees that require driving airside
- Develop training, testing and presentation materials in both Microsoft Word, Powerpoint and PDF formats and update them as required
- Work with external suppliers, obtaining quotes for printing and other services as well as coordinating printing, delivery and distribution of training and testing materials
- Prepare AVOP statistical data pertaining to AVOP written exams, practical exams, training, tester certification, AVOP verbal exams, AVOP violations/suspensions
- Oversee AVOP holders in terms of making decisions regarding suspensions and AVOP related matters
- Maintain a Bring Forward (BF) system to follow up on waiting correspondence pertaining to AVOP such as: AVOP suspensions, unsuccessful results of AVOP written and practical exams, and other AVOP related issues
- Attend AVOP appeal hearings as part of the appeal panel to offer expert opinion to the panel about the severity of infractions as well as make recommendations on suitable suspensions or revocations of AVOP privileges
- Participate as a Subject Matter Expert in the review of safety incident and accidents are part of the Safety Management Systems review process
- Oversee, approve and train all AVOP testers and trainers as well as AVOP training itself at Toronto Pearson
- Carryout AVOP tester training and certification for candidates who are approved, including both practical and theory based of the AVOP program
- Re-certify tester/trainers periodically to ensure their competency, advising them on changes to the AVOP program which must be incorporated into testing and training
- Administer spot checks and tests on applicants previously tested and passed by other certified AVOP testers
- Follow up on corrective action plans once complete
- Conduct audits to ensure organizations operating at Toronto Pearson are adhering to the regulatory requirements as well as the standards set out within the Airport Traffic directives
- Coach and support AVOP trainers/testers and signing authorities as it relates to their responsibilities under the Airport Traffic Directives
- Co-ordinate with the AVOP office regarding AVOP suspensions drop off and pickup and Canceling AVOP's due to noncompliance
Enforce the Airport Traffic Regulations which may include having difficult conversations and make difficult decisions in revoking testing or training status of any certified trainer and or tester
Candidates with relevant external experience must provide references with their applications in order to confirm this experience.
Qualifications
- Post-secondary school degree or diploma in Airport Management or equivalent combination of education and/or relevant experience
- Must have experience with training, testing or enforcement of the Airport Traffic Directives
- Minimum three (3) years’ experience working in an aviation operation environment
- Experience in writing manuals
- Must have a “D” AVOP permit, or have held an AVOP D/A at this airport for 5 consecutive years
- Must hold a valid Provincial Driver’s License (class G) with a minimum three (3) years’ experience driving a motor vehicle
- Must hold an Aeronautical Radiotelephone Certificate
- No major infractions on AVOP record for the last 5 years, and no major infraction warnings on record for the last 5 years
- No accumulative warnings/infractions on record
- Must have recent experience of driving on the ramp in an operational capacity (within the last 6 months)
- Extensive airside ramp training and testing experience or equivalent in a role to evaluate and assess applicants for their knowledge, driving skill, familiarization, orientation
- Minimum five (5) years continuous experience driving on airfield maneuvering areas while communicating with and under control of an Air Traffic Control facility
- Experience in preparing and carrying out presentations, developing training courses, training personnel, and preparing statistical data
- Experience administering and evaluating AVOP examinations, and coaching candidates on test results
- Experience conducting audits, interpreting results, and making recommendations according to generally accepted industry standards
- Must be able to obtain and retain Transportation Security Clearance at the designated level for the position
Knowledge, Skills and Abilities
- Knowledge of the Airport Traffic Directives (ATDs) and Airport Safety Program
- Specialized knowledge of Pearson International Airport airside layout of the aprons, taxiways and runways, construction sites, airside gates and runway operations used by Air Traffic Control
- Knowledge of aircraft, airline, and airport (airside) operating procedures
- Specialized knowledge of relevant Acts, Regulations, Standards, Recommended Practices and Procedures related to airside driving such as TP312 and Airport Traffic Regulations
- Knowledge of adult training elements to effectively write manuals, processes and procedures which will be utilized by all AVOP users
- Knowledge of Toronto Pearson’s airside operations and understanding of ground handling practices
- Specialized knowledge in auditing principles as it relates to ISO 9001 Quality Management standards to effectively conduct audits for compliance and conformance with the Airport Traffic Directives
- Ability to use Microsoft Word to compile written documents and formal reports
- Ability to use Microsoft Excel to create and generate reports as required
- Ability to use I-share, MicroStation and Perspective
- Ability to use Microsoft Power Point to develop presentation and training material
- Ability to provide clear, concise instructions and feedback to the person being tested on the apron, runways and taxiways areas
- Strong oral and written communication skills
- Ability to effectively communicate on the radio frequency with Apron Management Unit/Air Traffic Control while carrying out the AVOP practical exam
- Ability to liaise, both verbally and in writing, with external organizations signing authority as well as AVOP holders to share information on the ATDs
- Ability to develop and manage strong relationships with all AVOP trainers, testers and signing authorities
- Ability to effectively communicate effectively with all levels of tenant management for AVOP related matters and Airside Safety Training matters
- Ability to write training manuals for all AVOP trainers to utilize as well as other trainer material such as practice maps, practice tests, performance evaluation checklists, to capture students learning
- Ability to listen to individual’s concerns as they relate to the Airport Traffic Directives as well as the ability to address these concerns through exchanging information and clarifying expectations
- High degree of judgment and creativity to adapt the Airport Traffic Directives to the operating environment of Toronto Pearson
- Ability to present complex information to frontline staff
- Ability to train using several training aids (PowerPoint, DVD, VCR, and computer based AVOP software training)
- Ability to conduct AVOP written and practical examinations, and evaluate their performance airside without merging the training component
- Ability to determine the weak areas where the applicant was unsuccessful during the AVOP practical and written exam, and review results and recommend additional areas of airside driver’s training
- Must be able to deal with irregular operations while the test is being administered (such as weather, change of test routes from ATC on the runways, taxiways)
- Ability to interpret, apply and provide subject matter expertise on legislation, regulations and process and procedures that impact the Airport Traffic Directives
- Ability to identify potential safety hazards and identify corrective actions to address these issues, including addressing safety related issues as they are witnessed airside
- Ability to act safely and expeditiously if needing to intercept and take control of a vehicle while administering an AVOP practical exam airside to prevent a mistake on the maneuvering area
- Judgment and discretion are required for auditing for compliance and conformance to the Airport Traffic Directives based on ISO 9001 Quality Management standards
- Ability to issue AVOP infractions and tactfully deal with difficult or upset individuals
- Strong conflict resolution skills when communicating unsuccessful AVOP test results (written and practical) to the applicant with the ability to deescalate situations
- Ability to deal with complaints of the way the test was administered.
- High degree of judgment, diplomacy and discretion is required to address poor performance of trainers and testers
- Constant driving on Airside in various types of vehicles and equipment for testing applicants for their AVOP practical exams or even for providing Airside Training.
- Work requires spending time on a computer as well as standing in front of a class room to present training to AVOP trainers
- When testing applicant’s airside, the tester will be exposed to various weather conditions such as: adverse weather, low visibility, fog, snow, rain, bright sunlight). Exposure to aircraft and vehicle movements, fumes, aircraft noise, jet blast, inclement weather, dust and dirt, deicing fluid, etc. Use of proactive equipment (e.g. Safety Vest and Safety Shoes) is required
For further information or to apply, please click here
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