This position will represent Japan Airlines (JAL) as an Airport Operations Representative at Vancouver International Airport by providing superb quality services to our customers.
- Supervise and work with entrustment companies to ensure high quality service delivery for our International customers.
- Oversee various customer related matters including but not limited to check in, reservations, ticketing, baggage handling, arrival and boarding formalities, and VIP assistance.
- Handle any irregular situations that may arise.
- Flight operations duty to control overall process of flight handling by closely monitoring handling progress, weather conditions, and any related irregularities. Take actions on maintaining coordination among person in charge, related authorities and crew members to ensure on-time and safe flight operations
* Other duties as assigned.
Minimum Requirements:
- Must be authorized to work in Canada and preferably reside in the Greater Vancouver Regional area (no visa support available)
- Prior Airline customer service experience required: 1 year (preferred)
- Must be available to work on weekends and holidays
- Excellent interpersonal communication skills and a team player
- Ability to work under pressure, handling multiple tasks while paying attention to customer service
- Proficiency in MS office products such as Outlook, Word & Excel,
- Bilingual in English and Japanese
Preferred Qualifications:
- Knowledge in Amadeus Check In /Reservation system
- Japanese language skills
- Hospitality management skills
We offer:
- An open and multi-lingual office atmosphere
- An opportunity to be part of the exciting global travel industry
- A chance to develop professional skills with career growth opportunities
Benefits:
- Major medical and dental benefits
- Staff Travel benefits (upon successful completion of 6 months continuous service)
Job Types: Full-time, Contract
Experience:
- * Prior Airline customer service: 1 year (Preferred)
Language:
- Japanese (Preferred)
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